Manages contact of cash crop farmers and supplier to effectively have products to export once an order comes inOnboards & trains new employees on products, services and leads the export-side of the businessScouts properties available for lease and develops actionable business plans for same

Implemented spa setups – supervision, equipment procurement, staff recruitment and departmental skills training Managed spa operations effectively and was promoted to the group’s oil and gas subsidiary as the PROEnsured budget preparation and control for effective cost management and provided reports on same monthlyOversaw all communications with internal and external stakeholders of the organizationHandled brand identity, all B2B clientele and expanded same via strategies and converted prospective clients

Supervised all staff and operations, clients and retention, procurement while keeping with standardized practicesManaged staff payroll, inventory and usage, bookkeeping and financial report to the managing directorPrepared payroll, cost-effective budget and detailed business reports to the CEO monthly Trained and appraised staff performance quarterly providing insights regularly to the management Utilized social media accounts which drove business visibility, expanded the clientele and brand identityInitiated product sales on naira point system for client retention and was successful.Created a staff benefits program through bonus system and target system

Academic DirectorPromoted to Operations Manager and Academic director to manage staff (therapist and admin staff) and studentsInitiated a standardized licensing examination aligned with international practices for grooming Designed curriculum, schedule, student development and results of each training sessionTrained therapists in theoretical aspect of beauty therapy and generated reports on overall activitiesCreated marketing campaigns, materials and developed strategies to improve enrolment and revenue at the academy Operations ManagerManaged all daily operations, staff activities and provided in-depth reports to the general managerRecruited staff, onboarded and train them before inducting them to the systemManaged spa finances – cost-effective budgets, monthly staff pay advice and payslip, procurement etc. Trained staff and run routine appraisal to spot skill gaps, training needs and manage performanceBuilt online presence of the organization via social media marketing and blogging while handling B2B clienteleCreated effective customer loyalty reward systems boosting client relationships and retentionImplemented a cooperative system to help retain staff strength to curb employee turnover

Checked product brix at each point during production before sending to fillersCleaned all workstations and disinfected all equipment before and after production (CIP)Assisted the shift manager (quality control officer) on ground to mix the syrup and juice then send to filler

Handled inbound (complaints, enquires and request) and outbound calls (marketing, upselling and promotion)Promoted to the outbound section in a marketing capacity to make calls out to customers to market products and also achieve daily and monthly targets

Kept records of all charts, inspected production supplies and facilitated compliance to acquire a NAFDAC certificationRoutinely checked water pH, purity level and packaged product information to meet compliance to standardsFacilitated cleaning and disinfection exercises of production equipment before and after production. Developed a shift system to support workforce supply during the opening of new business locationImplemented water filtration monitoring, health and safety precautions as well as proper hygiene in production areaRoutinely cleaned and sterilized all storage units at the close of production prior to new batches