Canning Town Centre ManagerBringing Massage to the Mainstream

Float Hub has raised the level of float therapy in London, providing the perfect environment for customers to powerfully relax, refresh, and find focus. Responsibilities:Manage shifts either alone or with a team to ensure smooth operations and exceptional customer service.Lead and supervise a team of 10 staff members, including training, scheduling, and performance management.Handle membership inquiries, sales, bookings, and rescheduling efficiently using software… Show more Float Hub has raised the level of float therapy in London, providing the perfect environment for customers to powerfully relax, refresh, and find focus. Responsibilities:Manage shifts either alone or with a team to ensure smooth operations and exceptional customer service.Lead and supervise a team of 10 staff members, including training, scheduling, and performance management.Handle membership inquiries, sales, bookings, and rescheduling efficiently using software systems.Ensure that float rooms are maintained to high standards of cleanliness and hygiene at all times.Conduct regular water checks and testing to maintain an optimal floatation experience for customers.Uphold health and safety standards in compliance with regulations and company policies.Manage staff rota and scheduling to ensure adequate coverage and efficient operation.Execute email campaigns using Mailchimp to engage with customers and drive sales.Design graphics for social media advertisements and promotional materials.Update and create new pages on the company website to keep information current and engaging.Assist with recruitment efforts to build and maintain a high-performing team.Handle customer complaints promptly and effectively, seeking resolutions to ensure customer satisfaction.Implement problem-solving strategies and innovative solutions to improve operations and the customer experience.Develop and execute new marketing strategies to attract and retain customers.Provide coaching and support to team members to enhance their skills and performance.Oversee payroll processes to ensure accurate and timely payments to staff.Program monthly offers and promotions on Helm software to drive sales and customer engagement. Show less

Who will you be with less pain, more energy, better sleep, and less stress?You may have heard of floating (also called float therapy or sensory deprivation) already from a friend or co-worker due to the profound, holistic benefits you can receive. For many people, it’s the perfect solution to the stress, anxiety and noise of the modern world, allowing you to pause and reconnect to yourself.Sensory Deprivation Therapy: What Does It Do?Saltwater floatation therapy – or a… Show more Who will you be with less pain, more energy, better sleep, and less stress?You may have heard of floating (also called float therapy or sensory deprivation) already from a friend or co-worker due to the profound, holistic benefits you can receive. For many people, it’s the perfect solution to the stress, anxiety and noise of the modern world, allowing you to pause and reconnect to yourself.Sensory Deprivation Therapy: What Does It Do?Saltwater floatation therapy – or a session in a sensory deprivation tank – has many benefits, both physical and mental, because the floatation experience produces an unmatched level of deep relaxation.In a floatation tank, external stimuli are removed, which reduces the workload of the central nervous system by up to as much as 90%. This means that the body can use this energy internally, gently pushing the mind and body into a deeply relaxed state.What are the benefits of floating tanks?Floatation Therapy has been scientifically proven to help stress (both mental and physical), fatigue and jetlag. It stimulates left/right brain synchronisation, shifts brains waves from beta to low frequency alpha, theta and even delta waves. It also decreases the production of the stress hormone; cortisol, ACTH, lactic acid & adrenaline, and increases the production of endorphins.It’s also known to promote total calm and peaceful relaxation, improve sleep, energise/revitalise, rejuvenate the body, and create mental clarity, which in turn can increase creativity. Show less

Cognitive Behavioural Hypnotherapy is the integration of cognitive behavioural therapy (CBT) with Hypnosis and Mindfulness. Tony trained with the UK College of Hypnosis and Hypnotherapy (UKCHH) and is a member of the General Hypnotherapy Register (GHR), Complementary & Natural Healthcare Council (CNHC), Central Register of Stop Smoking Therapists (CRSST).Tony is a certified Hypno-CBT® Hypnotherapist and practices his therapy with an evidence based approach, which means that… Show more Cognitive Behavioural Hypnotherapy is the integration of cognitive behavioural therapy (CBT) with Hypnosis and Mindfulness. Tony trained with the UK College of Hypnosis and Hypnotherapy (UKCHH) and is a member of the General Hypnotherapy Register (GHR), Complementary & Natural Healthcare Council (CNHC), Central Register of Stop Smoking Therapists (CRSST).Tony is a certified Hypno-CBT® Hypnotherapist and practices his therapy with an evidence based approach, which means that there is no new age or pseudoscience or pop psychology used in his practice room but only clinical researched, evidenced based techniques. Tony’s style is totally supportive and non-judgmental and is certainly not about making you do anything – in fact it is quite the opposite – it is about self-empowerment.Tony started his practice in complementary medicine with Auricular Acupuncture in 2004 working as International Training Director for I Quit Smoking International and then he added Evidence Based CBT-Hypnotherapy, which was always his greater passion in life.Tony provides Cognitive Hypnotherapy for a large number of conditions and problems, specialising in STOP SMOKING, Stress, Anxiety, Insomnia, Fears, LGBT, Accept your sexuality, Living with HIV, Addictions (Drugs, Alcohol, Chocolate, Cannabis, Social Media, Grindr/Tinder, Internet), End of relationship, Grief and loss.Hypno-sessions in Clapham (London) or from the comfort of our home worldwide via Skype.www.tonybrunohypnotherapy.co.uk Show less

International Training Director - Opening and training IQS franchisees centres worldwide - www.iqsintl.com. The role includes training of our existing franchisees and customers and teaching them how to use the machines and softwares. I deliver a three day course in which all aspects of opening and running a business are covered, from marketing, administration, employment laws, staff. I teach how to perform the treatments and make sure the customers can use the machines. The first 2 days of the… Show more International Training Director - Opening and training IQS franchisees centres worldwide - www.iqsintl.com. The role includes training of our existing franchisees and customers and teaching them how to use the machines and softwares. I deliver a three day course in which all aspects of opening and running a business are covered, from marketing, administration, employment laws, staff. I teach how to perform the treatments and make sure the customers can use the machines. The first 2 days of the trainings are theory and the third is practical with real customers on site. I travel worldwide to offer training to our franchisees and offer them customer service support online from London with social media. I opened the first IQS Centre in London in 2004 and due to my best performance of the year and my high success rate in quit smoking results I have been offered the position of International Training Director for IQS worldwide, one year later in 2005. Show less

Professional Head Steward working in a busy Front of House team to lead and supervise a team of stewards in providing a comprehensive service to the Hall’s visitors. The Head Steward is an ambassador in the field of customer service, and assist the Chief Steward by motivating and encouraging our Stewards to provide the best possible experience for our audiences. A Head Steward is expected to supervise and monitor the performance of stewards and be able to provide constructive… Show more Professional Head Steward working in a busy Front of House team to lead and supervise a team of stewards in providing a comprehensive service to the Hall’s visitors. The Head Steward is an ambassador in the field of customer service, and assist the Chief Steward by motivating and encouraging our Stewards to provide the best possible experience for our audiences. A Head Steward is expected to supervise and monitor the performance of stewards and be able to provide constructive feedback to enhance capability and skills of the team. Excellent communication, problem-solving and negotiation skills, diplomacy, and the ability to remain calm under pressure are essential together with an understanding of health and safety practices. The role requires excellent communication skills with a natural ability to problem solve diplomatically. The Head steward work in conjunction with other supervisors across multiple sections and require good logistical with lateral thinking. The ability to remain calm under pressure is essential together with an understanding of health and safety practices. Supervisory experience. Show less

Sessional Health Trainer and Outreach Worker

While working in this busy and challenging role I was responsible for the provision of exceptional levels of customer service to passengers, and utilised skills in multitasking, leadership and communication, while maintaining strict adherence to health and safety procedures.

At this time I was responsible for the start-up and ongoing management of a franchise of the Tanning Shop, which encompassed all aspects of sales, stock management, customer service, finance, and employee performance.

Volunteer Placements attached to the HIVHSS, Health Trainer TeamTony’s main priority after his Volunteer Placement induction training was to familiarize himself with the current THT Organisation Policies and Procedures, for all staff working with sensitive client based information and data.This included Confidentiality, Consent requirements, Health and Safety, Bullying and Harassment etc.Following on from this Tony focused on increasing his knowledge of and confidence in… Show more Volunteer Placements attached to the HIVHSS, Health Trainer TeamTony’s main priority after his Volunteer Placement induction training was to familiarize himself with the current THT Organisation Policies and Procedures, for all staff working with sensitive client based information and data.This included Confidentiality, Consent requirements, Health and Safety, Bullying and Harassment etc.Following on from this Tony focused on increasing his knowledge of and confidence in communicating complicated HIV information (in an easy to understand fashion), under varying circumstances to a diverse ‘theoretical’ client group.Completing these scenarios involved Tony’s use and research of various HIV related sources and utilizing both the internet and printed material.Tony completed, in writing, 11 Health Trainer scenarios, created to provide placements with opportunities to identify, discuss, clarify and explain the following agreed points:• what is HIV, • how it affects the human immune system, • what ARVs are and how they work to inhibit HIV replication in the human immune system, the importance of adherence, strategies of for adherence• managing side effects, • the importance of clinical rapport, • parenting and HIV, • sexual health, • advantages of accessing support networksTony was supported by his mentor and the Senior HT whom feedback their observations on his written work.Other Volunteer Placement duties that involved Tony Bruno:• providing general assistance to the HIVHSS HT team in the form of HIV research, information gathering and ‘contact lead’ follow up for future proposed work streams• shadowing the HT during group work information sessions, for the future objective of him being able to perform these tasks to a required standard.• when available, attending various service provider team meetings and HIV information sessionsThe HT team and I enjoyed working with Tony, and found his placement a positive addition to the team. Show less

Within this position I was responsible for the setup and successful management of 3 Snappy Snaps franchises across London, which involved staff performance, customer satisfaction, recruitment, training, sales and profit.

Alcohol and Drug addiction Rehabilitation

Purser, Cabin Crew.