➝ Role FocusIn this role, I installed and repaired all fiber optic and DSL internet services, IPTV, and VoIP telephony. As well as determining the source of error through expert diagnostic procedures and executed initiatives to isolate and resolve routine customer challenges. ➝ Key Outcomes ☛ Awarded the Service Leadership Merit Award in recognition of outstanding performance in 2019.☛ Resolved proprietary software and hardware issues by providing exceptional technical support to customers during house visits.☛ Acknowledged for enhanced customer satisfaction in the Service First Recognition Programs.☛Learned how to deal with incidents on short notice.

➝ Role FocusI deployed Microsoft Dynamics 365 to effectively manage warehouse and service center operations. Promoted product & service sales by delivering ideal customer-focused sales tactics that increased customer satisfaction. Gave technical support for customers to install TV Repair Parts on voice and Video Assistance.➝ Key Outcomes ☛ Spearheaded a 300% increase in closing sales orders through revamping warehouse operations.☛Grew sales to 18% by handling daily updates of databases and e-commerce platforms.

➝ Role FocusI oversaw a high-performing 15-member team in the installation of electronic surveillance & access control systems, LV/MV cable network, laying of cable & joints, and the termination of electrical equipment for substation within designated schedule. Organized meetings with clients, consultants, and management to discuss the project approval and execution plans. Enforced statutory health, safety, and environmental regulations as per contract requirements.➝ Key Outcomes ☛ Increased productivity by 16% through creating custom spreadsheets and estimation models.☛ Identified project requirements in collaboration with clients, Authority Consultant, Supervising Consultant, and government agencies, including Abu Dhabi Municipality and Abu Dhabi Distribution Company - Utility Service Provider.☛ Facilitated the initiation through execution of the street lighting and infrastructure project☛Administered the installation of diesel-powered generators and UPS devices for Business Continuity.☛Secured construction site with surveillance cameras and access control.