Toby Brown Email and Phone Number

Managed, lead, and executed the migration of all email and document storage from Google G Suite to Office 365, with the assistance of a migration vendor. Maintained mailboxes, licensing, OneDrive, Teams for close to 1000 users. Implemented onboarding and offboarding processes for O365. Owned the administrative responsibilities most O365 technologies.• Implemented mail flow rules and corrected mail delivery issues to ensure 99% accurate mail delivery for wanted and unwanted mail.• Top tier escalation point for O365 apps (Word, Excel, PowerPoint, Outlook, OneDrive, Teams) and troubleshooting for end users. Maintained a 100% satisfaction rate with all customers.• Facilitated End User training sessions, documents, and videos to improve end user productivity.• Managed 250+ SharePoint sites, O365 Groups and Teams, including design and advanced access rights.• Improved SharePoint site sprawl by 50% by implementing SharePoint creation and expiration policies.• Created Oracle and On Prem AD email enabled security groups for distribution lists and for group-based licensing and access.• Managed, Lead, and Executed the migration from Skype to Teams for 100% adoption of Microsoft Teams. • Planned and Executed the Teams Voice roll out to replace all existing Cisco phone systems, porting and assigning all existing numbers and rolling out Teams compatible hardware to all users and conference rooms, for a 50% cost reduction for Telephony services, and a 95% improvement of office number mobile access.• Implemented and maintained Teams Voice Auto Attendants and Call Queues, reducing Outside vendor costs by 20%.• Managed Domain MX and DNS record updates in Azure for 11 domains.• Ran eDiscovery reports and exports for litigation.• Created and maintained Conditional Access Policies in Azure/Entra, reducing brute force hacking attempt lock outs by 95%.• Other experience with OneLogin SAML SSO administration, Valimail SPF/DKIM provider, DuoCircle , Spanning O365r. Intune.

• Owned administration of Gmail, Google Drive, Google Docs, Chrome, Android and iPhone MDM for 1000 users.• Lead Google training sessions, created training documents, drafted Org wide communications.• Implemented and maintained Gmail and Google Drive data backup systems for 100% reliable disaster recovery.• Rolled out email threat and phishing simulations via Knowbe4.• Created and maintained group policies based on OU structures synced from AD to Google.• Created Chromebook management registrations and kiosk and manager policies to be used in the restaurant for manager access and training.• Google Administrator Certified.

• Rolled out and maintained all hardware and software for all corporate users and building technologies.• Corporate End User support, troubleshooting and training for 500 office and field-based employees.• Corporate hardware and software purchasing and tracking.• Dell tech certified. Experience rebuilding Desktops and Laptops.• New user setup and installs, new hire software and hardware orientation.• Active Directory and security access experience• Troubleshooting Oracle driven reporting, Essbase, Onbase, Lawson, Infor, Hyperion Reports and Planning, Hyperion Enterprise.• Lotus Notes, Google account, setup and troubleshooting• Lexmark network printers troubleshooting, toner monitoring and order.• Problem/resolution documentation, tracking, and analysis.• Experience with Windows 95, 98, 2000, ME, NT, XP, Vista, 7, 8, 10,11 Mac iOS 10, 14, 15• Regedit key and value modifications.• Problem resolution and maintenance of corporate meeting room A/V equipment.• Support of corporate apps on mobile devices, Android and iPhone.

• Mid-tier escalation point for 1700 24/7 Denny’s Restaurant POS systems’ hardware and software issues reported to the technical call center.• SQL database querying, updating, and restoration. • Support for Expient's IRIS based POS systems.• Problem/resolution documentation, tracking, and analysis.

• Initial first call response associate for 1700 24/7 Denny’s Restaurant POS systems’ hardware and software issues reported to the technical call center.• Support for Expient's IRIS based POS systems.