Experienced Customer Service Representative with a demonstrated history of working in the airline and retail industry. Skilled in Microsoft Word, Conflict Resolution, Team Building, Fundraising, and Healthcare.
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Front Desk SupervisorKmg HotelsKansas City, Mo, Us -
Office AssistantAdecco Mar 2021 - Jul 2021Kansas City, Missouri, United States• Responsible for all front office duties• Completed new member enrollments• Processed, filled, and mailed customer orders• Processed accounts receivables and payables -
Administrative AssistantAdecco Oct 2019 - Mar 2020United StatesData Entry of accounts receivable and accounts payable. Process incoming and outgoing mail -
Operations AgentSouthwest Airlines Nov 2017 - Apr 2019Kansas City, Missouri Area Prepared and maintained accurate weight and balance of aircraft prior to flight departure, maintain accurate flight papers Responsible for ground security and assuring operations follow security procedures Operated boarding bridge, coordinated deplaning and boarding passengers, collected boarding passes and/or electronic boarding data, and verified boarding countsArranged for fueling of aircraft as required, coordinated special services needed on aircraft such as servicing… Show more Prepared and maintained accurate weight and balance of aircraft prior to flight departure, maintain accurate flight papers Responsible for ground security and assuring operations follow security procedures Operated boarding bridge, coordinated deplaning and boarding passengers, collected boarding passes and/or electronic boarding data, and verified boarding countsArranged for fueling of aircraft as required, coordinated special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning Show less -
Guest Services Supervisor/Asst. Team LeadTarget Sep 2015 - Oct 2017Kansas City, Missouri AreaGuest Service Supervisor Ensuring staff complies with Target quality customer service standards. Resolving guest complaints and answering questions. Responsible for all front end operations, cashiers, guest service, food service, including new hire training. Assistant Team Lead, Starbucks Ensuring staff complies with Starbucks and Target quality customer service standards. Interacting with team members and upper management regularly to ensure fast service and a… Show more Guest Service Supervisor Ensuring staff complies with Target quality customer service standards. Resolving guest complaints and answering questions. Responsible for all front end operations, cashiers, guest service, food service, including new hire training. Assistant Team Lead, Starbucks Ensuring staff complies with Starbucks and Target quality customer service standards. Interacting with team members and upper management regularly to ensure fast service and a friendly environment Successfully training new baristas and ensuring staff follows all food safety guidelines Show less -
Employment SpecialistAunt Martha'S Youth Service Center Jul 2014 - Jan 2015Park Forest, Il-Developed relationships with businesses in the community to promote youth employment-Visited local high schools and colleges to recruit participants for the program-Assisted in establishing working work-site agreements with schools and colleges-Recruited participants for Youth Employment Program-Organized, audited, and monitored participant files-Trained youth to complete all necessary payroll information-Calculated hourly rate of youth wages to ensure accurate pay for… Show more -Developed relationships with businesses in the community to promote youth employment-Visited local high schools and colleges to recruit participants for the program-Assisted in establishing working work-site agreements with schools and colleges-Recruited participants for Youth Employment Program-Organized, audited, and monitored participant files-Trained youth to complete all necessary payroll information-Calculated hourly rate of youth wages to ensure accurate pay for payroll-Worked with Human Resources Department to ensure timely pay-Created and maintained positive relationships with youth participants and his/her parent or guardian-Developed and implemented work readiness training-Conducted intake and follow-up assesments services Show less -
After-School Program AssistantAunt Martha'S Youth Service Center Feb 2014 - Jul 2014Park Forest, Il-Worked collaboratively and cooperatively with all Youth Development and Prevention Staff,participants, and volunteers to ensure equal access and a meaningful role for all participants-Assisted in program data collection as well as funder required data collection-Recruited and enrolled youth in after school program-Assisted in program implementation and facilitation-Acted as a liaison between youth and staff-Acted as a mentor and an advocate for program… Show more -Worked collaboratively and cooperatively with all Youth Development and Prevention Staff,participants, and volunteers to ensure equal access and a meaningful role for all participants-Assisted in program data collection as well as funder required data collection-Recruited and enrolled youth in after school program-Assisted in program implementation and facilitation-Acted as a liaison between youth and staff-Acted as a mentor and an advocate for program participants-Clerical duties included but not limited to filing, typing, and copying as needed Show less -
ReceptionistAunt Martha'S Youth Service Center Jul 2013 - Feb 2014Park Forest, Il-Provided Front Desk coverage for clients, visitors, and staff during office hours-Responsible for directing all incoming calls to appropriate the appropriate staff-Ensured that reception area, mail room, and supply area were in orderly conditions andappropriately stocked-Assisted Administrative Assistant with special projects as requested-Delivered and distributed incoming and outgoing mail -Clerical Duties included typing, filing, faxing, and copying as requested -
Ticket AgentTrans States Airlines/United Express Aug 2009 - Feb 2010Bridgeton, Mo-Greeted and assisted all customers in a prompt, friendly and courteous manner -Provided check-in assistance, ticketing changes, re-booking of itineraries andspecial service requests for passengers-Check and accept passenger baggage-Collected flight and luggage fees-Provided accurate gate, flight arrival and departure information, as well as answergeneral inquires -Assisted unaccompanied minors and passengers with special needs, resolved customerconcerns and… Show more -Greeted and assisted all customers in a prompt, friendly and courteous manner -Provided check-in assistance, ticketing changes, re-booking of itineraries andspecial service requests for passengers-Check and accept passenger baggage-Collected flight and luggage fees-Provided accurate gate, flight arrival and departure information, as well as answergeneral inquires -Assisted unaccompanied minors and passengers with special needs, resolved customerconcerns and performed other duties as assigned -Complied with all safety procedures and airline policies Show less -
Customer Service Gate Agent/EicTrans States Airlines/American Connection Mar 2006 - Jun 2009Bridgeton, Mo-Lead agent in charge of maintaining adequate agent coverage for departure gatesand ensuring on-time departures of all flights -Guided agents in the processing/issuing of transportation vouchers of oversold orweight restricted flights-Employee new hire and recurrent training-Maintained accurate flight manifest of all passengers boarding aircraft-Provide accurate gate, flight arrival and departure information, as well as answer general inquires-Assisted unaccompanied… Show more -Lead agent in charge of maintaining adequate agent coverage for departure gatesand ensuring on-time departures of all flights -Guided agents in the processing/issuing of transportation vouchers of oversold orweight restricted flights-Employee new hire and recurrent training-Maintained accurate flight manifest of all passengers boarding aircraft-Provide accurate gate, flight arrival and departure information, as well as answer general inquires-Assisted unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned -Provided passengers with check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers-Monitored seat availability-Made necessary announcements with regard to the boarding process and flight status-Checked and handled baggage-Managed and initiated the boarding process-Operated jet ways to place them in position prior to aircraft arrival and the lifting, opening, closing, and securing aircraft doors Show less -
Medical Assistant/ReceptionistSt. Louis Primary Care Associates Oct 2003 - Jul 2005Florissant, Mo-Patient check-in/out, new patient registration, insurance verification, co-pay collection and billing-Scheduled appointments, answered telephones, filing, inventory of medical supplies and medication samples-Vital signs and weight, instrument sterilization-Assisted with GYN Exams-Performed route lab test and minor procedures such as injections, urinalysis, finger sticks, throat swabs, ear lavages, breathing treatments, EKG’s, pulse oximetry
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Medical AssistantTemps Inc Sep 2002 - Oct 2003St. Louis, Mo-Patient check-in/check out, new patient registration, co-pay collection and billing-Scheduled appointments, answered telephones, filing, inventory of medical supplies and medication-Insurance verification and pre-certification for services-ICD-9-CM Coding-Vital signs-Performed route lab test and minor procedures such as injections, urinalysis, finger sticks, throat swabs, ear lavages, breathing treatments, EKG’s
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Unit Clerk/Staffing CoordinatorSsm Health Care - St. Louis Jan 2000 - Dec 2001St. Louis, Mo-Emergency Room patient registration, admitting, and patient discharge-Insurance verification-Computer processing of physician's orders-Maintained accurate shift coverage for each division-Ensured accurate patient/nurse ratio
Toby Bryson Education Details
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Health Care Management -
Licensed Practical/Vocational Nurse Training -
Allied Medical CollegeMedical Assistant
Frequently Asked Questions about Toby Bryson
What company does Toby Bryson work for?
Toby Bryson works for Kmg Hotels
What is Toby Bryson's role at the current company?
Toby Bryson's current role is Front Desk Supervisor.
What schools did Toby Bryson attend?
Toby Bryson attended Indiana Institute Of Technology, St Louis College Of Health Careers-St Louis, Allied Medical College.
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