Toby Eckrote Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Greater Philadelphia

-Direct multifarious specialty group comprised of 16 providers, 50 employees, 3 locations and over 50,000 patients visits per year, including medical appointments, consultations, surgical procedures, cosmetic services, photo/light therapies, biologic treatments and clinical research -Surpass organizational KPI goals for NPS, provider utilization, no-show rate, staff expense, and EBITDA targets -Drive key transformation initiatives after practice acquisition by new ownership group, including successful adaptation of new EMR and inventory systems, conversion to patient communications center model, and implementation of Lean and Six Sigma principles into daily culture -Cultivate team to enhance operational performance through collaborative management with auditing of SOP’s to ensure accountability and positive outcomes

Chester County, Pennsylvania, United States

Philadelphia, Pa

-Operated a shared-service model clinic consisting of 8 departments, 100+ providers, and over 50,000 outpatient visits each fiscal year-Developed operational dashboard to track patient satisfaction and patient safety data with visit volume statistics for distribution to executive steakholders -Collaborated with leadership from Neurosurgery, Neurology, Memory Center and Neurodiagnostics to evaluate and optimize workflows for maximum clinical efficiency -Promoted philosophy of a High Reliability Organization (HRO) by engaging Safety & Quality team for data and recruiting feedback from staff to build a culture of safety for patients and employees

Phoenixville, Pa

-Successfully managed operations for a family practice consisting of 6 providers, 20 staff members, and approximately 10,000 patients-Implemented standardized processes to ensure consistent delivery of the highest quality care, validated by NCQA PCMH Level 3 certification-Organized and presented data dashboards to providers/staff to communicate updates about targets and metrics-Lead Performance Improvement team projects designed to reduce operational costs and improve management of chronically ill populations

-Responsible for overall management of specialty group consisting of eight locations and ten physicians-Monitor accounts receivable on a daily basis, and tracked patient and insurance payments-Create continuity and high standard of care through implementation of new procedures-Execute cost-effective marketing strategies and negotiate discounted prices with vendors-Successfully integrated two new physicians and three new locations into the practice

-Exercised sound judgment and discretion to extend conditional offers of employment-Ensured employee information was obtained in accordance with federal and state requirements-Maintained 300+ personnel files in conjunction with appropriate certification requirements-Effectively managed incoming prospect inquiries to schedule and conduct interviews-Productively facilitated retention activities and conducted job satisfaction surveys

-Efficiently coordinated clients’ services and managed a growing caseload of 110+ clients-Managed fiscal responsibilities while consistently maintaining a 98% reliability rating-Provided administrative supervision and support to employees in partnership with clinicians-Developed long term, trusting relationships with referral sources and community organizations-Expressed the core values of the Bayada Way: compassion, excellence and reliability

Master Of Science (M.S.), Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Exercise Physiology