Toby Harris Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, Us

Aurora, Ontario, Ca

• Maintain responsibility for planning and managing hardware/software upgrades while ensuring compliance with all internal security standards as well as security standards set by Global IT. • Establish and maintain positive working relationships with external companies to ensure the successful delivery of required applications based on business needs for door access and facility security, manufacturing execution system, and visitor management.• Handle vendor management tasks, including overseeing vendor software agreements and contracts.• Coordinate and lead the development and implementation of network wiring and phone system software.• Prepare detailed process and procedural documentation for the department in collaboration with IT staff.• Support compliance efforts by representing the department during audits and providing documentation.• Oversee the administration and setup of network accounts in accordance with departmental procedures and security protocols.• Streamline operations and boost efficiency by automating technical failure checks, job scheduling, reporting, and other key processes.• Manage and maintain enterprise-wide Microsoft Office Suite, Active Directory, Catia, Autodesk, Inventor Series, other CAD systems, EDI systems, and system backups for critical data systems, including IBM AS/400, file and print servers, and SQL database servers.• Perform maintenance and support tasks for the MES system at the divisional level.• Contribute to operational excellence by training, mentoring, and supporting new colleagues.• Demonstrate a strong ability to execute sound and effective decisions in complex environments.• Strategize, develop, and deploy impactful and comprehensive disaster recovery plans.• Drive continuous improvement by identifying inefficiencies and implementing innovative solutions.• Translate complex technical requirements into simple language for non-technical stakeholders.

Aurora, Ontario, Ca

• Delivered high-level support and triaged incoming issues to ensure timely resolution and minimal downtime. • Researched and implemented new technologies and solutions to improve systems and workflows.• Performed preventative maintenance on workstations, printers, and peripherals as well as tested, integrated, and configured hardware.• Used automated imaging to re-image workstations; ensured master image was updated and patched.• Identified, triaged, and resolved system and network issues on all connected devices on the LAN.• Addressed gaps in current end-user documentation and developed standardized work instructions for end users.• Designed, implemented, tested, and managed door access and video surveillance system within facility.• Maintained automated fault monitoring tool to track potential downtime of network and systems.

Hanover, Md, Us

• Executed conversions and implementations of software products within a hospital facility.• Promoted the delivery of world-class customer service by taking ownership of all reported issues.• Worked collaboratively with other IT members and end users to ensure optimal application functionality.• Gained experience with Crystal Reports and other tools for required federal and state patient reporting.• Created and reviewed end user communication for scheduled application and server downtime.• Participated in rotational after-hours on-call support.

Mission, Ks, Us

• Provided dynamic, high-quality leadership to a talented team of internal analysts.• Streamlined operations by troubleshooting, analyzing, repairing, and installing ScriptPro proprietary software and hardware.• Ensured the delivery of a positive customer experience by leading troubleshooting efforts in a live product environment.• Installed and configured software remotely using Bomgar.• Improved knowledge of Bomgar, PC Anywhere, and SQL Server Management Studio.• Delivered top-notch, 24-hour support in emergency situations with on-call rotation.• Oversaw the management and troubleshooting of file transfers to and from third-party vendors.• Aligned objectives and bridged communications with vendors regarding software upgrades and troubleshooting issues.• Charted the successful development of automation scripts for diagnostics, deployment, and setup of new workstations, servers, and services.

Kansas City, Missouri, Us

• Demonstrated strong knowledge of troubleshooting, root cause analysis, and network/software issue resolution, including utilizing a wide range of diagnostic tools; participated in an on-call rotation.• Incorporated and generated work instructions and technical design documents.• Configured and supported server hardware and software in an enterprise environment.• Leveraged Jenkins, Soap UI, Maven, and Ant for automating continuous integration.• Developed and maintained C/C++ libraries as well as Oracle and SQL Server database.• Played a key role as program lead for worldwide software implementations.• Administered, researched, proposed, built, and implemented internal documentation through Wiki.• Coordinated with development and product teams to define metrics for system rollouts and system performance monitoring.

Associate'S Degree, Information Technology

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