Toby Henson Email & Phone Number

Hagerstown, MD

Active member in New Product Development to ensure suppliers were meeting performance goals before product launch. Manage suppliers through product development and release phase to minimize poor quality at product launch. Thisincluded the use of APQP techniques, PPAP implementation and training, Quality metric management, etc.

Hagerstown, MD 21740

Utilized multiple process and product improvement techniques to ensure suppliers deliver quality products on time to manufacturing requirements. Conduct process andproduct audits at suppliers to ensure they meet the Quality requirements defined by engineering and operations. Managed and facilitated the improvement of problem suppliers to ensure Continuous.

Hagerstown, MD - Dublin, VA - Macungie, PA

Customer interface between Dealer and Production Facility relating to Quality and Customer Satisfaction. Utilize multiple data tools to quantify and prioritize corrective actions while driving actions to resolution. Manage campaigns from pointof issue resolution to field response including part distribution, customer contact, and direct dealer feedback.

Business Administration

Education record