Toby Hillcoat-Searle Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

• Worked as part of a close knit team as part of the EQC Hub, individually managing aportfolio of 150 EQC claims from the January and February storm events.The role involved managing claims from cradle to grave on behalf.
• Understanding the claims process, EQC Act and applying knowledge tobespoke claims.
• Interpretation of geotechnical engineering reports, Loss Adjuster initial reportsand valuation reports.
• Coordination and engagement with internal estimators, external valuers,geotechnical firms and clients.
• Organization and tracking of KPIs based on workload and client/sectordemands.
• Dealing with challenging calls from homeowners around their claim process,mitigating complaints and providing customer service.

Bath, United Kingdom

Involved good team work and initiative to organise and allocate the work of the team. Required a positive attitude and good leadership ability.

Reading, United Kingdom

Bar work, setting up and managing small and large scale events with up to 1000 customers. Required good time management, ability to cope with pressure and adapt to changes. Positive attitude expected and ability to remain composed with challenging customers and effectively communicating updates to managers in regard to the event.

Trowbridge

Taught tennis weekly to children from the ages of 6-12. Gained key skills including better communication and adaptation to different audiences. Making the learning environment safe and fun for the children involved organisation, patience and self-management.