Toby Horne Email and Phone Number

-Oversee daily store operations, implement strategic initiatives, and achieve sales, expense, and net income goals-Review and assist in the creation of policies and procedures that maximize the effectiveness and efficiency of ReStore operations, and follow HFH guidelines and principles-Direct the ReStore staff to ensure the effective performance of job duties and adherence to policies and procedures-Provide staff with regular communication of job standards and performance evaluations-Create and maintain a positive workplace environment that promotes integrity, respect, and teamwork-Ensure a safe environment for customers, donors, volunteers, and staff-Exceed customer expectations by providing an exceptional ReStore shopping experience-Maintain a clean, organized, well-merchandised, and visually appealing store-Assist other ReStore management by providing input for staff scheduling and time management, financial report preparation, merchandise procurement, advertising and marketing, and operating systemsMonitor store spending and seek opportunities to improve services and reduce expensesProvide regular updates and store operation reports to the ReStore DirectorSpend 90% of the time on the floor engaging customers, assisting in-store operations, and leading ReStore staff and volunteers

-Assisting guests with their needs-Helping servers attend to their tables-Clearing and cleaning tables quickly-Exhibiting teamwork