Dedicated claims consultant serving clients within the construction industry. Assist the client in claim-related needs: determining coverage, understanding policy language, educating around the claims process, participating in claim reviews, onboarding new carriers/TPAs, managing reserve adequacy, etc. Communicate with clients, insurance carriers, TPAs, adjusters, legal counsel, safety professionals, and other stakeholders to ensure prompt and effective claim resolution and to reduce the… Show more Dedicated claims consultant serving clients within the construction industry. Assist the client in claim-related needs: determining coverage, understanding policy language, educating around the claims process, participating in claim reviews, onboarding new carriers/TPAs, managing reserve adequacy, etc. Communicate with clients, insurance carriers, TPAs, adjusters, legal counsel, safety professionals, and other stakeholders to ensure prompt and effective claim resolution and to reduce the likelihood of claim recurrence. Analyze claim data to determine loss trends and assist in loss prevention, working closely with in-house risk/safety consultants. Assist clients in the development of claim reduction programs such as early return-to-work, medical management, nurse triage, early reporting, and related post-loss initiatives. Collaborate with internal producers, insurance services, and risk/safety teams to continually understand our clients’ goals and work as a team toward achievement. Show less

Develop and lead a team of commercial claim associates responsible for investigation and evaluation of loss across multiple casualty lines including: commercial auto, garage liability, farm, and general liability. Provide frequent coaching and feedback in order to develop associates’ claim handling skills and to prepare them for advancement within the company. Drive performance through: customer service, subrogation, salvage, vendor management, SIU, engagement, reserve development, file quality… Show more Develop and lead a team of commercial claim associates responsible for investigation and evaluation of loss across multiple casualty lines including: commercial auto, garage liability, farm, and general liability. Provide frequent coaching and feedback in order to develop associates’ claim handling skills and to prepare them for advancement within the company. Drive performance through: customer service, subrogation, salvage, vendor management, SIU, engagement, reserve development, file quality reviews, and continuing education. Facilitate improved partnership between commercial casualty and material damage in order to provide an improved member claim experience. Show less

Managed and developed a team of 15-17 Dispatch associates who investigated coverage, liability, and vehicle damages on single and multiple vehicle personal lines losses. Coordinated the Zone’s first response with respect to Material Damage during catastrophes. Partnered with casualty management to provide efficient first contact with policyholders through an adjusted workflow to reduce claim cycle time. Developed a market-based approach to claim handling within the team in order to provide a… Show more Managed and developed a team of 15-17 Dispatch associates who investigated coverage, liability, and vehicle damages on single and multiple vehicle personal lines losses. Coordinated the Zone’s first response with respect to Material Damage during catastrophes. Partnered with casualty management to provide efficient first contact with policyholders through an adjusted workflow to reduce claim cycle time. Developed a market-based approach to claim handling within the team in order to provide a more personalized experience for our members and develop associates within the team. Held frequent one-on-one coaching discussions to focus on development and engagement. Implemented a live phone monitoring system to capture customer service and drive service results. Show less