Toby Levan Email & Phone Number

Maryland, United States

• Created and upheld IT availability and continuity plans to ensure services met agreed-upon levels.
• Oversaw and reported on IT service availability and performance.
• Addressed and resolved major incidents and outages, decreasing recovery time.
• Worked with IT teams to promptly restore services.
• Performed post-incident analyses to pinpoint root causes and applied corrective measures.
• Analyzed incident patterns to uncover underlying issues.

Maryland, United States

• Achieved outstanding reviews from my administration and earned a bigger role on the team through my ability to showcase superior flexibility and teamwork.
• Maintained continuous service availability and met SLA goals by leveraging my expertise in monitoring dedicated queues and managing help desk support for a diverse customer database.
• Increased productivity and reduced wait time for ticket resolutions by employing my adeptness in assigning tickets accurately and optimizing resource allocation.
• Effectively communicated outage information to coworkers and customers, demonstrating my aptitude for clear and timely communication.
• Demonstrated expert knowledge in the Service Now ticketing system, ensuring seamless operations through my efficient communication documentation.
• Provide excellent tier 1 and tier 2 ticket resolution, gaining remarkable recognition from both customers and management through my adept problem-solving and customer service skills.

Baltimore, Maryland, United States

Helping people achieve their fitness goalsAssisting people with nutritional adviceConducting exercise workshopsManaging daily fitness operationsPromotion and marketing for MAC Fitness L.L.C.Attending various events for MAC Fitness L.L.C.Creating and implementing nutrition plans

Fort Meade, MD

Bowie, Maryland

Master Of Science - Ms, Leadership

Bachelor Of Arts (B.A.), Speech Communication And Rhetoric

Activities and Societies: Black Student Union, NAACP, Minority Achievement Coalition, Student Government Board, Intramural Sports, Gospel.