• Identify, understand and define customer needs, objectives and business requirements. • Provide presales expertise on vendor solutions to the companies’ new and existing clients• Align with internal parties for technical materials including sales presentations, proposals, demonstrations and tender bidding• Ensure all operational KPIs and metrics are being measured and met• Perform remote and on-site client consultation: plan, design, implement, and support the data center infrastructure• by educating the customer about new technologies• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems• Assist in the management of project• Tracks critical order milestones to meet customer delivery date• Support all customer related data center audits.• Data Center capacity management of inventory (Space and power) with correlation to sales pipelines.

• Establishing and managing a Data Center Operations Team accountable for the maintenance and operation of server hardware and supporting infrastructure at scale.• Ensure all operational KPIs and metrics are being measured and met.• Pre-sales efforts such as bid response, SOW generation, BOM generation, Presentations and Demonstrations.• Perform remote and on-site client consultation: plan, design, implement, and support the data center infrastructure.• Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions.• Assist Account Executives during the sales process by educating the customer about new technologies.• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.• Assist in the management of project.• Tracks critical order milestones to meet customer delivery date.• Manages the entire order provisioning process.

Responsible for managing regional Data Center (Australia, Malaysia, Singapore, United Kingdom, South Korea) and IT operations, in addition to capital budget preparation and oversight; lead the Production/Change Management and Telecomm teams, IT disaster recovery, capacity planning and infrastructure project management, as well as serve as Infrastructure Liaison to Project Management Office and Development.

Accountable for 14 primary Data Centers on two locations and over 8000 small to large-sized server rooms globally. Paved the way for continuous seamless business expansion by orchestrating the transitioning of several production data centers into regional colocation facilities, manage and coordinate contractors, in-house staff and thirty party to provide day-to-day overall repair and maintenance (routine, preventive and ad hoc) service for HSBC SKM/TKO Building (total over 800,000 sqft including Data Center, Office, Trading Floor (BCP site))

Assist in tender documents and direct in charge IT computer room solutions including Data Centre Facility, Data Centre Consultation, Data Centre Project Management and Data Centre Operations and Maintenance, working with teams of engineers, consultants, contractors, and sales managers to meet project objectives. Manage projects in the investment bank, commercial and education sectors. Coordinate all implementation task involving vendors and sub-contractors and sort out any possible conflicts.

Assist in tender documents and direct implement for network and cabling projects, working with teams of engineers, consultants, contractors and sales managers to meet project objectives. Manage projects in the investment bank and commercial sectors. Coordinate all implementation task involving vendors and sub-contractors and sort out any possible conflicts.

Promoted to direct implement for network and cabling projects, working with teams of engineers, consultants, contractors and sales managers to meet project objectives. Manage projects in education and government sectors. Coordinate all implementation task involving vendors and sub-contractors and sort out any possible conflicts.

Dick Smith was founded in 1968, by a young electronics technician, named Dick Smith. TodayDick Smith is a trading division of Woolworths Limited.Dick Smith has been Talking Technology for over 40 years and has 433 retail stores in Australia and New Zealand.