Toby Murphy Email & Phone Number

Houston, Texas, United States

Project Planning and Scheduling: Define project scope, goals, and deliverables. Create detailed project schedules and work plans.Resource Management: Allocate resources, including personnel, equipment, and materials. Ensure the team has the tools and information needed to complete their tasks.Budget Management: Develop and manage the project budget. Monitor expenses and ensure the project stays within financial constraints.Customer Interaction: Serve as the primary point of contact for customers. Understand their needs and ensure the project meets their expectations.Team Coordination: Lead and motivate the project team. Assign tasks, set deadlines, and ensure team members understand their roles and responsibilities.Quality Control: Ensure all products and installations meet quality standards. Address any issues or defects promptly.Vendor and Supplier Management: Coordinate with suppliers and vendors to ensure timely delivery of materials and products. Manage relationships and negotiate contracts as needed.Compliance and Safety: Ensure all activities comply with relevant regulations and standards. Promote a safe working environment for all team members.Problem-Solving: Identify and address project risks and issues. Develop contingency plans to handle unexpected challenges.Reporting and Documentation: Maintain comprehensive project documentation. Provide regular updates to stakeholders on project status, progress, and any changes.Installation Oversight: Oversee the installation process, ensuring it is completed accurately and efficiently. Address any on-site issues that arise.Post-Project Review: Conduct a post-project review to evaluate success and identify areas for improvement. Collect customer feedback and address any post-installation concerns.

Houston, Texas, United States

Houston, Texas, United States

Sales and Business Development: Manage & coach sales team to identify and pursue new business and residential opportunities. Develop strategies to grow the customer base and increase sales by identifying solutions to clients' needs.Team Leadership and Development: Identify and develop a team of ten to achieve sales and service targets. Lead, motivate, and direct subordinate sales personnel within the territory.Customer Relationship Management: Build and maintain strong relationships with key clients. Understand their needs and provide tailored solutions to address their business challenges.Project Management: Oversee the implementation of solutions from start to finish. Coordinate with internal teams and external partners to ensure timely and successful delivery.Performance Analysis and Reporting: Monitor and analyze the performance of solutions. Conduct monthly client funnel audits and business plan strategy reviews. Consistently rank within the top 25% of the region, showing continuous improvement month over month.Technical Expertise: Maintain a deep understanding of AT&T's products and services, including network services, cloud solutions, cybersecurity, and IoT. Stay updated on industry trends and emerging technologies.Customer Support and Issue Resolution: Provide ongoing support to customers, addressing any issues or concerns that arise. Work proactively to ensure customer satisfaction and retention.Training and Development: Conduct organized employee sales training sessions. Ensure team members are well-equipped to support customers and achieve sales targets.Marketing and Promotion: Collaborate with marketing teams to develop and execute promotional strategies for integrated solutions. Participate in industry events and trade shows to showcase AT&T's offerings.Strategic Planning: Contribute to the development of long-term strategies for integrated solutions. Provide insights and recommendations based on market analysis and customer feedback.

• I ensured 153% year-over-year improvement in new activations from 2018 to2019.• I led 16 corporate owned retail outlets within designated territory, directing 120-personnel team comprising of frontline employees, assistant managers, andstore managers. Guided two manager-level staff into esteemed ManagerDevelopment Program (MDP), with only two national openings per annumavailable in sector. Consistently, year on year, ensured representation ofmy team in highly-coveted MDP through effective leadership and mentoring.• I increased revenue by $473K year-over-year, reflecting an impressive 219%increase from 2018 to 2019.• I observed lowest churn rate in prepaid wireless service at 2.53% in thepersonal territory for year 2019.• I achieved customer satisfaction score by 91.78%, as indicated by theWillingness to Recommend surveys conducted in 2019.

• I earned the 2017 Summit Award for excellence, representing the CentralRegion.• I led setting and achievement of sales targets through subordinate salesexecutives in the Authorized Retailer & Corporate Owned channels. Acquired42,615 new subscribers from January to November 2017, surpassing target of36,033. Acknowledged as the highest-performing Territory Sales Manager inthe US Central Region.• I recognized with the Top Territory Sales Manager (TSM) Award foroutstanding performance in February, March, May, and June within theeligible period of January to June 2017.

• I recipient of the inaugural Going the Extra Smile Award in 2015 (GTES).• I carried out in-depth analysis of business reports to identify trends andcommunicate insights to authorized retailer leadership for devisingstrategic business plans aimed at surpassing goals.• I directed authorized retailer sales associates to ensure seamlessexecution and effectiveness of offers and promotions with consistency.

• Achieved business sales objectives by directing the sales executive team. • Accelerated subscriber growth and surpassing key performance indicators. • Presented company premier dealer contracts to potential new authorized retailers. • Led strategy meetings to help authorized retailers maximize compensation opportunities. • Managed authorized retailer store distribution in the Texas Gulf Region. • Collaborated with the marketing team to implement national and local marketing campaigns.• Received recognition through awards such as Indirect Account Manager of the Month and Presidents Club Winner, highlighting consistent excellence in performance.

Texas, United States