Toby Rodriguez Email and Phone Number

I'm responsible for defining sourcing strategies, negotiating agreements, and providing supplier agreement and internal customer management to deliver financial savings and procurement process improvements for an assigned set of strategic categories.Also responsible for directing and coordinating the resources for the sourcing, supplier management, agreement management and internal customer management activities delivering financial savings and procurement process improvements for an assigned set of categories.•Develop sourcing strategies and co-lead negotiations for procurement of goods and services within assigned commodity.•Monitor supplier performance and oversee supplier performance improvement along with internal customer team.•Develop and implement overall commodity strategy; Identify opportunities to rationalize supply base•Responsible for developing overall supplier relationships•Competent in Supply Management principles, processes and procedures, and work with minimal supervision•Communicate effectively at Managerial level internally and at all levels with suppliers.•Develop and release bid packages for longer term sourcing of materials as well as supplier rationalization.

•Work with suppliers to improve delivery schedules and research alternate means to expedite parts, and serve as the communication link to the end users on part status•Support First Shift AOG requirements, including working with Buyers to identify proper supply source and releasing purchase orders •Work with Material, Stores, and end users in managing internal logistics in routing expediting parts and delivery discrepancies•Resolve issues relative to part rejects for both Technical and General Procurement •Identify opportunities to reduce costs of expediting fees, restocking fees, and transportation •Research technical data for material requirements, including shelf-life •Identify and implement continuous improvement opportunities to improve service level to end users, including providing feedback to Purchasing Agents on problem parts or suppliers

•Provided worldwide customer service and support for Microsoft.•Excellent customer service skills via phone and face-to-face. Provided efficient and accurate customer support in a fast-paced, busy call center. Served as customer support for Managers for setup of new and existing accounts via the phone.•Troubleshoot and resolved telephony and video conferencing issues.•Created daily service requests to track client telephony and video conferencing requests.•Scheduled and reserved conference rooms for various video conference meetings.•Added and maintained phone and modem lines for Microsoft buildings.•Responsible for daily person-to-person telephony customer support and service. Ensured network connectivity.