Toby Spicer Email & Phone Number

Exeter, England, United Kingdom

Exeter, England, United Kingdom

Otter House is one of the largest gift and stationery wholesalers in the UK.- Efficiently used SQL (T-SQL) to gather sales, stock purchasing and statistical information from company data warehouse- Designed and developed stock control alarm system, to notify multiple departments of approaching, low and 0 stocked items - Responsible for digital stock movements such as reserves, transfers, correction adjustments and write-offs- Built new and developed existing supplier relationships to better work together whilst placing purchase orders and quickly resolving delivery delays and issues- Category management, solely responsible for stock, costing, forecasting and planning for customer and installation displays- Collaborated with a variety multifaceted departments to deliver on time stock, deliveries and essential information- Developed interactive MS Excel dashboards for key stakeholders to summarise KPI’s and convey complex information in an easily understandable format- Introduced collaborative working with shared spreadsheets through MS Teams and Sharepoint.- Submitted purchase details (vendors information, invoices and pricing) to internal databases- Placed orders to replenish stock, displays and consumables as needed. - Negotiate pricing and purchase terms

Exeter, England, United Kingdom

- Kept in regular contact with delivery drivers to keep updated on order statuses and promptly communicate to customers in case of any shipment delays.- Arranged transportation of materials and ingredients to food manufactures, evaluating time schedules and prices of various hauliers to evaluate the most cost-effective prices.- Ensured supplies, stock, materials, packages, and products were processed through SAP systems efficiently.- Provided product specifications, material safety data sheets and negotiated pricing to new and exciting customers.- Promptly resolved distribution issues occurring throughout the supply chain, providing effective solutions to keep orders within schedule.- Organised documentation for the import and export of goods within the EU.

Morzine, Auvergne-Rhone-Alpes, France

- Daily management of company wide logistics and IT networks.- Financial management including budget management, accounting and cost analysis.- Managed diverse projects including data capture, storage and forecast analysis.- Manipulated data using pivot tables, pivot charts and complex formulas.- Daily IT administrative tasks.- Developed databases to securely store and handle confidential records adhering to GDPR. - Created innovative company specific multi language booking system.- Liaising with external suppliers and contractors to ensure company goals and budget projections are met.- Ensuring all legislation within the company has met the requirements of both the French and UK employment laws.- Promoted branding initiatives through effective marketing campaigns and networking tactics to strengthen outreach.- Trained, mentored and supported high-performing, quality-minded team, providing regular performance reviews, feedback and coaching in deficient areas.- Restructured and refined three WiFi systems utilising over 80 units for 4000+ clients, improving guest satisfaction by 15%.- Supported long term business needs and strategies by generating guest relations feedback for process improvements.- Proactively identified and solved complex problems that impact operations management and business direction.- Developed and implemented comprehensive preventive maintenance programme.

Auvergne-Rhone-Alpes, France

- Continually improved the level and quality of service provided by Chalet Team members, producing record breaking profit for the catering department. - Developed and Implemented sound rationale for portfolio and product management plans, proactively anticipating and mitigating risks.- Provided support and guidance to team members, effectively managing performance to exceed company targets. - Developed positive working relationships with third party suppliers.- Reduced elements of risk and hazard in department for enhanced staff and consumer safety.

Bath, England, United Kingdom

- Management of Inventory for 8 holiday let properties.- Proactively achieved and maintained all inventory budgets and spending.- Developed an individual company stocktake and packing programme for inventory department, external suppliers and company directors - resulting in a 15% cost reduction.- Planned stock quantities according to the marketplace demand and sales forecast.- Ensured general health and safety protocol were consistently adhered to.- Managed the coordination of staff scheduling to ensure consistent smooth running of the department.- Maintained excellent standards of service through impeccable attention to detail.- Created and enforced policies and procedures for the entire logistics team.

Bath, England, United Kingdom

- Oversaw, planned and efficiently coordinated a team with the bringing in, processing and distributing all stock deliveries within the store. - Liaised with Sales Manager to ensure stock requests were fully articulated and prioritised, maximising service efficiency. - Administration on H&S, delivery records and staff hours and time management.

Auvergne-Rhone-Alpes, France

- Developed and implemented sound rationale for portfolio and product management plans, proactively anticipating and mitigating risks.- Managed inventory across the resort, regularly carrying out stocktake and audits resulting in order forecasts.- Provided support and guidance to team members, effectively managing performance to exceed company targets.- Developed positive working relationships with third party suppliers. - Reduced elements of risk and hazard in department for enhanced staff and consumer safety.

Bath, England, United Kingdom

- Led the sales team on the shop floor, conducted staff training. - Awarded title of Senior auditor after conducting stock takes in other branches across south west area, with above 96% accuracy.- Independently designed and created a new automated installation booking system for local store.- Increased shop sales by 2352% due to innovative management techniques.- Boosted installation profits by 80% by designing and implementing an automated installation booking and invoicing system.- Conducted over 10 audits per year. - Sales-focused and included logistical planning to meet targets, analysing KPI's and acting accordingly. - Regulated the repairs database and followed the correct supply chain routes to meet customer expectations and deadlines.- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.- Enforced consultative sales approach to understand customer needs and recommend relevant products whilst ensuring the highest possible margin per sale. - Upheld high standards of customer service by promoting and up selling new products and services, inline with ethical sales practice.

Bath, England, United Kingdom

Bath, England, United Kingdom