Toby Lam Email & Phone Number

San Diego, California, United States

Network implementing, On-Site Supporting, and Troubleshooting.Maintaining network gears and components with Cisco ISE and DNA Center.Configuring and installing network devices (e.g., switches, Wireless Lan Controllers, and Access Points).Monitoring network performance and ensuring system availability and reliability with LiveNX and ThousandEye.Supporting Home Office users and Advisors with Office Extend Access Points.Identifying and resolving network issues to minimize downtime.Providing technical support and guidance to users regarding network-related issues.

San Diego, California, United States

• Managed and maintained thorough an understanding of LAN and WAN components.• Installed firewalls and VPNs to increase and manage client network security.• Troubleshot and maintained networking services and infrastructure across the enterprise.• Deployed and configured SolarWinds Network Configuration Manager.• Implemented a VPN Solution with MFA that consisted of the AnyConnect VPN Client and SAML.• Deployed and migrated Cisco ASA to a Palo Alto next-generation firewall solution.

San Diego, California, United States

• Provided IT support to end-users through desktops and servers.• Deployed, imaged, and configured users and lab PCs throughout campus.• Deployed application and patches update through Altiris.• Executed Helpdesk support to in-house users in a mixed Windows / Unix environment.