Toby Thompson Email & Phone Number

London, England, United Kingdom

Leads the on-shift IOC team delivering the on-the-day operation and accountable for its performance. Management and development of a team within the IOC to ensure engagement, personal development, and individual performance management. Role models and champions departmental values and cultureAccountabilities• Accountable for the on-shift performance and decision making within the IOC –including aircraft, crew, customer, stands, flight planning and dispatch• Accountable for the optimal delivery of the BA operation from a safety, compliance, performance and regularity perspective• Manages and drives the on-the-day team to deliver optimal excellence and collaborate with other departments. Provides shift briefs and de-briefs to the IOC teams• Chair key operational and escalation meetings • Responsible for operational activation of plans, including BCPs and management of all stakeholders including escalation to Global Operations Leadership Team • Manages and creates a collaborative relationship with internal and external stakeholders for the on-the-day operation (e.g., Flight Operations, Airports, Engineering, HAL, ATC authorities)• Responsible for the management of team within operations control and flight dispatch, their engagement, development and performance• Drives a high-performance culture, with strong performance development of a well-trained team• Creates and role-models an open and just culture within the department in relation to safety, reporting and the direction of the department• Responsible for compliance with operational and legal procedures and processes across the IOC mitigating any issues that are identified• Support and delivery of key performance measures such as punctuality and customer recommendation targets • Active participation in British Airways Crisis Management or support rosters where required • Undertake ad-hoc work on an exceptional basis or provide relevant cover for other team tasks

London, United Kingdom

Overall accountability for the effective and efficient delivery of the Global Operations aircraft control plan, including all associated Operations Control processes. Ensuring the highest standards of aircraft control and tracking, driving consistent compliance with safety and regulatory requirements, accountable for the management of the aircraft control team and all associated procedures. Delivering a centre of excellence in aircraft control, fostering a culture of continuous improvement and development of world class processes and people. To deliver operational, customer service and financial performance targets in line with the corporate business plan whilst driving positive change in Global Operations customers, colleagues and the BA business.

Heathrow - Waterside

To develop and embed best practice business and operational processes into Network Operations Delivery (Operations Control, Flight Planning and Centralised Load Control) including a quality audit function. Manage the Network Operations Delivery budget and provide administrative and business support for colleagues. Joint responsibility for the training and development of all colleagues within Network Operations Delivery.Key Achievements:• Led successful completion of 2012 and 2014 IOSA Audit and internal compliance audits• Management of Load Control for all BA services, delivering year on year process and cost improvements• Delivery of major IT based upgrade, acted as Project Manager and Point of Contact for all BA Operations• Introduction of new reward and recognition scheme Network Operations Delivery• Restructuring of Duty Manager and support team roles for Operations Control, Crewing, Flight Planning and Load ControlAccountabilities:• To develop and embed best practice business and operational processes into Network Operations Delivery (Operations Control, Crewing Control, Flight Planning and Centralised Load Control) including a quality audit function• Manage Centralised Load Control Strategy and Policy – responsible for a £4,500,000 per year department • Manage the Network Operations Delivery budget and provide administrative and business support for colleagues.• Joint responsibility for the training and development of all colleagues within Network Operations Delivery• Management of all requisitions for any operational wet-leasing or outside airline chartering• Recruitment management, training and support for all departments within Network Operations• Departmental lead for new aircraft introduction• Responsible for safety compliance for British Airways Network Operations• Performance management of a team of Business strategy executives• Chair Industrial Relations Meetings for Network Operations Delivery

Heathrow Airport

Key Achievements:• Introduction of new processes for performance management of teams• Coordination of three day iFlight training course for Cabin Crew Control StaffAccountabilities: • Develop and dynamically manage resource plans to satisfy the demands of BA's business whilst making optimum use of these resources against a background of worldwide operational, commercial and political constraints • Identify and communicate potential solutions of problems to appropriate resource holders and service partners whilst taking into consideration operational integrity and costs • Evaluate options to ensure the best business result for BA contributing to maximising profit and safeguarding punctuality • Authorised to lease aircraft to cover and protect the BA commercial operation • Provide feedback to relevant groups on resource utilisation for incorporation in future plans / continuous improvement • Initiate ideas for improvement of staff, systems and processes. Lead implementation of changes which may arise • In conjunction with Security DM responsible for critical assessment of threats to BA property, aircraft and personnel

Heathrow Airport Terminal Five

Key Achievements:• 40% increase in TRM productivity over 18 month period• Introduction of any new processes and procedures for TRM community. • Development of performance management in TRM community. Including introduction of HPL for 2010 – 2011• OCIC trained. Acted as Heathrow Operations OCIC representative during Ash and Strike disruptions• Cross-departmental initiatives and new procedures. Working with all key internal and external stakeholders• Wrote and delivered TRM procedures and working practices for wet-lease operations during strike disruptionAccountabilities:• Working alongside Turnround Operations Manager to ensure continued development of TRM role• Attendance at high-level Health and Safety meetings. Involving key decision making up to senior management level• Management of departmental weekly spend and cost savings • Continued performance management of team of TRM’s• Work with all key internal and external stakeholders to ensure best working practices on aircraft turnarounds• Overall management of department’s attendance management policy. Including responsibility for implementation of rehabilitation plans for long term sick staff• Departmental representative for Celebrating Heathrow Heroes Awards. Responsible for implementation of awards in TRM community

Heathrow Airport

Key Achievements:• Heavily involved in recruitment campaigns for both Turnround Managers and CLC agents• Led roster negotiations in both 2008 and 2009. All rosters delivered and implemented ahead of schedule• Lead TSM for industrial relations• Lead TSM for Health and Safety. Management of all departmental Ground Handling and Occupational Safety reports• Supported and mentored team member when promoted to developmental TSM Operational support secondment.• Ensured TRM community fully compliant for full safety and training audit in 2009Accountabilities:• To deliver effective performance management and development of a team of Turnround Managers against a clear set of objectives and capability expectations• Lead, coach and develop staff to ensure departmental/individual objectives are met whilst ensuring compliance with health, safety, security and corporate process requirements• Responsible for identified processes, projects or initiatives: and for applying formal people management processes• Provides leadership on a shift basis to improve operational performance in the aircraft turnround environment• Ensures the cost effective deployment of resources and that the section is focused on its performance as a business.• Attending, coordinating and reporting aircraft damage incidents

Heathrow Airport

Accountabilities:Management of multiple teams at aircraft side to ensure a safe, secure, and punctual departureAppointed person responsible for departing baggage reconciliationResponsible for planning distribution of freight and baggage to be loaded on aircraft, to ensure correct weight and balanceLiaising with Flight Crew Briefing to minimize fuel upliftAllocation of staff on shiftIdentifying causes of delays and allocating appropriate delay codeChampioned use of new technology with introduction of TRIP system and Bluetooth pen for TRM’s