Toby Ward Email & Phone Number

Herndon, Virginia, United States

Manage a team of 12 professionals who specialize in providing day 2 operational support as part of the customer lifecycle for our Federal Government Civilian, DoD and SLED customers.

Reston, Virginia, United States

Supported both Fed Gov Civ, DoD, and SLED accounts

Reston, VA

• Managed the Service Assurance program for high-end customers within Enterprise, Strategic, and Government segments to meet contractual SLA’s and exceed customer’s expectations. Provide 24 X 7 exception management.
• Support FTS2001 and NetworX ($20 Billion) contract.
• Provide service management for Federal accounts totaling $85 Million
• Provide fact-based management – project management and matrix management.
• Develop and present Service Quality Review presentations at customer site
• Manage all Classified DoD Intel accounts

Pentagon

• Received, processed, and implemented orders for circuit installation from DoD/DITCO. Developed project plans, and installed circuits into Pentagon facilities. Performed site surveys for pre-engineering.Operational.
• Provided coordination and implementation of circuits
• Provided post-engineering of circuits and systems traversing five Pentagon telecommunications facilities
• Coordinated and worked with vendors such as Cisco, Verizon, CACI, and Lucent Technologies to complete circuit installations
• Performed provisioning and initial quality assurance testing for newly implemented systems and circuits.
• Systems supported include IDNX 20, 70, 90, Promina, STM, ATM, and Cisco router networks

Pentagon

• Served as liaison between the Network System Administrator and the customer. Objective was to identify and resolve network problems before they could have an adverse service impact on the customer. Provided first and.
• Utilized classified and unclassified Cisco 7500 Router gateways supporting 40 Host Administrators utilizing the DISA NIPRNET and SIPRNET systems.
• Provided problem resolution through troubleshooting and utilizing FIREBERDS, TBERDS, oscilloscopes and protocol analyzers.
• Systems and circuits included voice, video, and data in the 75 baud to OC-3 range.
• Included encrypted and unencrypted systems and circuits.
• Facilities included: Army Tech Control, Pentagon Network Control Center, Army Operations Center, H.E.M.P., and Air Force Patch and Test