Toby Watts Email & Phone Number

Bristol, Gb

Bristol, England, United Kingdom

Bristol, United Kingdom

Business development manager – Maintain a number of accounts through continuous contact with customers making sure continuous growth and order patterns are maintained. Encourage up selling and the development of customer accounts through product knowledge sharing and promotions. Manage the team’s day to day activities of internal sales, as well as, providing training support and progression. Brand Ambassador – Identify, build and schedule a plan of attendance for Wrapex (Prowrap) & Procare events. Be the face and go-to for the brands whilst growing brand awareness. Social Media – Schedule a monthly plan for social media platforms, publishing and working on real time. Be the point of contact for when attending events and ensuring updates and representations of the business are on the relevant platforms. Grow the presence of the business on all social media platforms, developing a voice and tone of the brand whilst delivering content to the relevant demographic. Writing blogs of past and forthcoming events that represent the brands in a positive way to build our engagement with all readers. Monitor and react to trending topics that may be relevant to or popular with each brand. Marketing - Assist in all marketing areas, website and written, published and digital content. Work closely with graphic design to create content, digital material and adverts. Point of contact for all exhibitions and events, ensuring a strong positioning and that design and brand is displayed in line with brand guidelines. Ensuring customers and clients have the correct content to display and do so in the correct way.

Bristol, United Kingdom

Bristol, United Kingdom

Telesales Management – Maintain a number of accounts through continuous contact with customers making sure continuous growth and order patterns are maintained. Encourage up selling and the development of customer accounts through product knowledge sharing and promotions. Manage the team’s day to day activities of internal sales, as well as, providing training support and progression. Brand Ambassador – Identify, build and schedule a plan of attendance for Wrapex (Prowrap) & Procare events. Be the face and go-to for the brands whilst growing brand awareness. Social Media – Schedule a monthly plan for social media platforms, publishing and working on real time. Be the point of contact for when attending events and ensuring updates and representations of the business are on the relevant platforms. Grow the presence of the business on all social media platforms, developing a voice and tone of the brand whilst delivering content to the relevant demographic. Writing blogs of past and forthcoming events that represent the brands in a positive way to build our engagement with all readers. Monitor and react to trending topics that may be relevant to or popular with each brand. Marketing - Assist in all marketing areas, website and written, published and digital content. Work closely with graphic design to create content, digital material and adverts. Point of contact for all exhibitions and events, ensuring a strong positioning and that design and brand is displayed in line with brand guidelines. Ensuring customers and clients have the correct content to display and do so in the correct way.

Bristol, Bristol, United Kingdom

Contact centre team leader, managing a team of 12 customer sales and service agents. Monitoring work completed by customer service agents to ensure all communications with our customers are of the highest qualityTraining, developing and coaching customer service agents to reach their full potential in delivering excellent customer service as efficiently as possible. Reviewing the productivity of customer service agents using daily performance statistics. Dealing with escalated customer queries and ensuring swift and satisfactory resolution.-Team Work -Attention to detail -Call coaching / development -Delivery of training -Monthly and yearly reviews -Project management -Motivating -Delivery of contact centre matrix -Interviewing

Bristol, United Kingdom

Out bound Sales adviser, my duties includes calling customers regarding sales, orders, quotes & placing orders, informing customers of offers we have on products & increasing sales.Handling customer’s expectations and objections, dealing with the customer from the moment I make that first call to the end of their order ensuring the customer is happy and satisfied.Dealing with inbound calls from customers looking for advice on orders or chasing items they haven't received, handling objections with pricing, out of stock items and price matching. Informing the customer of any offers we have on at the moment encouraging them to buy new products find out how their business is going for them what their plans are for the future, making notes and planning contact with them through due course.Receiving orders via email from customers, trusting us to action this and get back to customers as soon as possible to keep them informed and updated on any progress. Working with in a large sales team, with high targets to meet with a personal target of always looking to exceed them, helping team members out with questions or queries, leading team meetings to tack sales and monthly targets, by planning and implementing clear strategies.I collaborated with network colleagues to ensure National promotions were executed effectively at a local level.I am responsible for initiating, creating, developing both sales training for my team of fourteen, including recruitment process’s.

Organising and attending events hosted/sponsored by global radio station 'Heart Radio FM.' Supports Heart Angel coordinator. Setting up events, meeting clients and guests. Making sure that client's needs are met and that the environment remains lifted and energetic. Demonstrates time management skills, organisational skills, team building skills and delegation skills.

Serving and maintaining a high quality of service to clients and customers, operating a smooth and reliable business standard, for clients to return to time and time again.Running of the shop taking control of all purchasing and deliveries, documentation, handling money, banking and logs. Demonstrating Customer service, management skills, organisation skills, time keeping and planning time.