Toby Chan Email & Phone Number

San Francisco, Ca, Us

Newtown Square, Pennsylvania, Us

Mountain View, California, Us

-Enterprise account manager for multiple hospital customers including a large health system (15 hospitals), owner of both facility- and corporate-level relationships, working directly with VP of Emergency Medicine, COOs, CNOs, CMOs, ED and IP Medical and Nursing Directors, and frontline charge nurses and physicians-Leading the post-sales implementation, assessment and design, project go-live, working groups, and overall success, with goals to lower patient length of stay, and to manage and improve patient flow in Emergency Department and Inpatient Units-Technical post-sales implementation of Qventus software requires real-time (HL7) data integration with EMRsQventus is a startup providing a web- and app-based data analytics and machine-learning platform aimed at providing ED and IP Solutions to drive lower lengths of stay and improve patient flow. The Qventus platform retrieves real-time information from EMRs (Epic, Cerner, Meditech) to provide metrics, nudges, and situational awareness (to frontline doctors and nurses) to drive quicker decision-making and improve discharge planning.

San Francisco, Ca, Us

-Led four concurrent project teams for health systems operating in three states (California, Washington, Nebraska), each of varying project team sizes (ranging from two to seven team members)-Responsibilities included overall project strategy management, facilitating overall positive client perspective of the company, leading the compilation of quarterly client-facing reports, utilizing creativity in project approach and negotiation skills in at times combative client conversations and environments, training and mentoring Senior Associates and Associates on my teams-Officially mentored through company mentorship program over 25 Senior Associates, helping with providing overall project management advice and linking desired project management goals, outside project (e.g.. External Squad) goals, and overall leadership and career development -Presented in many External Client-facing presentations compiled in Microsoft Word and PowerPoint, utilizing graphs, images, charts and other aspects of Microsoft Excel, becoming the consistent contact for multiple External Clients (e.g. Business Office Director, CFO, Controller, Director of Revenue Cycle); compilation of presentations involve facilitating and mitigating conversations between Associates, Senior Associates, and Principals-Completed a cold marketing pitch with a Triage Principal to a Director of Revenue Cycle of a hospital, included leading the compilation of pertinent elements of the pitch through PowerPoint, presenting over 13 pages of the meeting of the sales pitch -Traveled multiple days a month to facilitate client conversations both informal (e.g. casual cubicle conversations, client lunches) and formal (e.g. official meetings, presentations, trainings) settings

San Francisco, Ca, Us

-Leader of multiple project teams across three years; on my final project as a Senior Associate, I directly headed the growth of the project team from six to 16 employees by project-end; project was company's largest project by both monthly net revenue and by total project members, ultimately led over 40 employees on a single project across an 11-month stint, Project became the company's most profitable project of 2013 year-end review-Responsibilities included overall day-to-day project management, managing the training and career development of multiple Second Seniors, Associates, and New Associates, leading the technical data audit and planning of multiple phases of review, leading the compilation of many External Client (i.e. Business Office Director, CFO, Director of Revenue Cycle) documents and presenting in over six separate meetings as the Project Lead, managing and bridging the communication between the Associates, the Manager, the Principal, and multiple External Clients-Traveled up to multiple times a month to destinations across the west coast to meet External Clients, speak during informal (i.e. Lunches, Happy Hours) and formal (i.e official meetings, presentations) situations-Voted by peers as winner of Triage's Guiding Principle Awards, including Client Service in 2014, and Fun in 2013; one of six voted winners a year per Guiding Principle

San Francisco, Ca, Us

-Completed day-to-day tasks such as data management, hospital account and claims pricing, research, and analysis, utilizing Microsoft Access, Microsoft Excel, and PowerPoint to compile External Client-facing meetings-Presented in over six different External Client-facing meetings and presentations to higher ranks of Hospital accounting departments-Worked with five different project teams across two years of different project sizes (ranging from two Full-Time Employees [FTEs] to six FTEs), learning to work with different communication styles and personalities

Scottsdale, Arizona, Us

West Sacramento, Ca, Us