At Aldridge Pite LLP., I direct the day to day operations for a Real Estate and Law business that provides various legal services to its clients including strategic analysis and reporting of daily referral volume, training and development of new associates, and develop business process and operational improvements. During my tenure as Operations Supervisor, I have accomplished several achievements that have improved the financial status of the company and streamlined procedures. Some of those accomplishments are listed below: Developed and implemented business and operational process improvements that resulted in increasedefficiencies, streamlined processes, and improved production by 100% while reducing fail rates by 50%. Directs the monthly one-on-one counseling and coaching sessions with each employee resulting in one of the lowest employee turnover rates in the firm. Created and maintains the Standard Operating Procedures (SOP) in addition to developing training manuals to ensure employee retention and provide associates with a qualified career path. Collaborates with Senior Business Analytics Managers to provide strategic analysis on various beta projects. Recognized by management for achieving the #1 ranking in the State for the division up from #5.

As Operations Team Lead, I directed a team of Operations Specialists and managed their daily work load providing operational support to the company. Below are some of my achievements: Designed and implemented reporting processes that eliminated duplication of effort and improved production by over 50%. Collaborated with management to develop and streamline processes to improve productivity, and ultimately increase revenues. Maintained and updated the policies and procedures of the company ensuring current risk management and regulatory compliance procedures were correct and up-to-date.

During 2013 and 2014 I functioned as a Client Systems Paralegal where I provided Paralegal services such as review and processing of foreclosure files, communications with team and clients, and training and development of new associates. Spearheaded the training and development of new associates on policies and procedures, daily jobrequirements, and regulatory compliance issues. Developed client systems manuals for the entire department enabling standard processes and polices to beput in to place to ensure consistency and compliance.

As an Intake Processor, I spearheaded the intake process for the firm, developing and opening files on newclients and referrals ensuring accuracy and proper documentation. Key Accomplishments: Achieved recognition as being the top processor in file production.Implemented intake processes to streamline production and improve flow-through

As a Property Manager, I executed the day to day activities of a property management professional including maintenance and renovation of properties, rent collection, and the resolution of day to day problems within the properties. Assisted in the restoration and renovation of properties including painting, plumbing, flooring installation, and landscaping.