Senior Project Manager / Consultant for Jacobs' Critical Mission Solutions (CMS).Leading Project teams on the Navy Support Intergrated Global Network programme to deliver optimised in service support to Royal Navy Warships, submarines and maintenance and operation of Naval Bases to drive availability improvements.

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* Part of charity’s senior leadership team and responsible for overall leadership and management of all IT activities including, Agile delivery teams, Service Desk, budget, defining and delivering on Strategy to cost, time and quality metrics.* Supported the Strategy, Innovation and Partnerships Director working across the organisation to develop strategy and drive action to reach more veterans and improve outcomes for them.* Delivered customer-focused, agile and efficient operation of DevOps, Agile Delivery and Service Desk teams* Development of IT roadmaps, budget & plans* Represent and champion IT Delivery Teams across the Charity to ensure dependencies are identified across directorates and mitigated with planning and coordinated delivery plans.* Led the program of work to Digitally transform the Recovery directorate, included workshops, interviews, as-is analysis & defining the target operating model, and architecting solution to align with the business strategy. Migrating from MS CRM 2011 to SaaS based case management system. * Processes redesign to support operational readiness & rollout resulting in organisational alignment and efficiencies within Recovery delivery to Beneficiaries. * Coach and mentor team members on best practice, ensuing Business as usual changes are factored into Sprint delivery alongside large project user stories. * Identifying security vulnerabilities and eliminating them with strategic solutions* Represented Help for Heroes on the COBSEO Project Board, providing IT expertise and advice on software solution for a £2 million program of work. £400K annual OP EX budget. Complex matrix organization where exceptional stakeholder management was key to delivery. Resulting in sector wide rollout of brand new Grant giving case management tool

Introduced DevOps & Agile practices and principles into IT & communicated across the enterprise how these methodologies will help in delivering value (user stories) for the businessResponsible for planning, leading, organizing, and motivating Agile project teams, & delivered change management request framework to support Agile methodology uptake. Established simple process for handling requests for work from across the organisation from small user stories to large new system requests. Responsible for all IT Projects, including leading Recovery Measures and Ways of Working program, Fundraising program, CRM Income Management, Data Warehouse and Website programs of work, Monitoring and regular reporting of programs progress, including resourcing and monthly budget variance. Required liaising with senior stakeholders, directorates and individuals to ensure buy in to delivery timeframes, budgets, risks and the new solutions.

Input into agile working group discussions. Successfully migrated CRM from physical Servers into Azure Cloud, being the first charity in the UK to do this.Managed external agency, who were employed to improve user experience on the website, through creating user journeys, interviewing supporters and creating the new information architecture. Resulting in Website relaunch with new architecture, wording and images. Increasing dwell time and conversion rates to donate money by up to 50%.

Implemented Agile methodology into the Infrastructure team resulting in better collaboration between software dev teams and Infrastructure and making team workloads more transparent Oversaw multiple agile teams, ensuring program goals were reached and ensuring enhancements, fixes and new products were managed across the platforms, with minimum downtime for end users.Program managed consolidation of 11 Data Centers to 2 new sites, managing a $14million budget Troubleshooting on delayed project to rollout new phone system and call center technology to the organisation’s contact centers. Upgrading to single software solution across multiple sites to allow better resource management Developed Requests for Proposals (RFP) for external services

Program Management on a Merger & Acquisition within Financial Services company, including moving $3.9 Billion of Funds Under Management and 55k client records, closing the Skandia business; managing a project team of 60 people across multiple office locations and 3 states in Australia (IOOF)Project managed the Rebranding program as part of M&A managing a team of 35 across the organisation. Included all Printed collateral, websites, and System generated letters(Skandia). Full involvement in SDLC e.g. Assessing business process, user requirements, testing strategies, test plans etcProviding operational support for Australian Skandia Website

Led a team of 7 Senior Business analysts on a major data integrity program which analysed 500,000 contracts and checked actuarial funding factors affecting fee calculations , Estimated program costs of £12 million GBP Providing management reporting to Steering committee, Executive management & stakeholders, including the Financial Services Authority • Implemented a Workflow solution into Operations to deliver a 35% efficiencySkandia is part of Old Mutual Wealth, an integrated wealth solutions and asset management provider, managing £76 billion of investors’ money – providing wealth management solutions,