Toby Mcclellan Email & Phone Number

Austin, Texas Metropolitan Area

Updates and maintains client facing and project senior management facing reporting on a weekly and monthly basis regarding project status. Updates, maintains, and reports on a 300+ person project roster including project roster maintenance providing both internal and client reporting. Updates and maintains key project governance data. Coordinates and.

Austin, Texas Area

Managed educational content for the Texas Association of REALTORS (TAR). Updated and managed content for 3 published 200+ page manuals along with 3, 240 question exams all multiple choice. These are part of a national but statewide flavored designation (GRI - Graduate, REALTOR Institute) with all content changes left up to the state association to maintain.

Austin, Texas

Created new hire curriculum, trained 16 agents to become front line technicians, wrote necessary and critical documentation regarding processes. Engaged in a fast paced technical environment. Created new hire material from a very simplistic outlineDeveloped and trained modules while creating standardsContributed to technical documentation.Delivered new.

Round Rock, TX

Delivered over 700 hours of classroom trainingDeveloped and trained modules within Dell technical training specifications.Contributed to technical documentation as a fact checker through hardware verification of technical content.Wrote technical documentation for new and older hardware.Worked within a document content management system based on.

Round Rock, TX

Delivered over 1200 hours of classroom new hire and individual trainingWorked with training, technical support management, escalation management, and agents to assess training needs to create and deliver targeted modules.Mentored up to 25 agents at any one time on cost reduction, general efficiency, tools use, new products, time management, and customer.

Round Rock, TX

Worked with escalated customers to reduce irritation, present options, and find solutions that were amicable to both the business and customer needs.Worked with social media to help identify and address customer concerns across blogs, Twitter, and forums.Worked as a Project Admin Analyst for a long term multi-team, multi-continent project aimed at reducing.

Level two technical support for Dell's corporate accounts division.