Toby Stubbs, Cphr, Capm Email & Phone Number

Victoria, Bc

Victoria, Canada

Originally called a Chaos Coordinator, an individual who can wear many hats, jump through rings of fire, all while herding cats up a river and never missing a step, my position has solidified into an Operations & HR Manager. (I liked the Chaos Coordinator title I must admit but it confuses people when they see my business card!)My role includes the responsibilities of HR, maintaining inner office functions, project management, supervision of administrative staff, all while providing executive level support to the partners. Payroll, AR/AP and IT support are more standard duties coupled with long term planning, lots of problem solving and an eye on process improvement make this job an ever changing, new-challenge-a-day environment.

Victoria, Bc, Canada

Working with the Executive Director, I am responsible for the day to day operations of the Visitor Services Staff and the long-term planning associated with business/member development and program management.Visitor services include a team of 20 plus up to 100 volunteers which greet over 180,000 guests each year. Some of the responsibilities include: • Assessing and planning the operations department’s staffing, recruitment and training needs • Participating in hiring interviews; Facilitating onboarding and training for staff and volunteers • Providing performance management, coaching and supervision • Developing and distributing a monthly staff and volunteer newsletter In the business and member development category, some responsibilities for my position include: • Developing, implementing and monitoring business building strategies both within the immediate community and beyond BC borders, within budget limits • Maintaining and planning our social media initiatives across multiple platforms • Meet with business, heritage and museum communities and report on initiatives • Collaborate with the team to develop and improve the Society’s membership program • Assist with development and design of membership brochures, posters, advertisements, maps, etc.A large part of the position includes program and event management, some of the responsibilities for my position include: • Managing the Christmas program, including development and implementation of school programs, scheduling of entertainment within budgets, scheduling staff for events and locating sponsors • Developing seasonal theatre productions while managing costs, projected revenues and staffing • Overseeing and improving efficiencies for delivery of seasonal programming• Preparing contracts and overseeing planning and implementation of all facility use rentals including arrangement of caterer, alcohol and refreshments, entertainment, insurance/licensing and staffing.

Victoria, Bc And Nanaimo, Bc

As a Store Manager for Starbucks Canada I am responsible for leading a team of highly trained individuals in executing a world class customer service vision. My role is to drive the implementation of company programs by developing plans and motivating my store team to meet operational and organizational objectives.To improve performance, I monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain the stores consistent level of staffing and operational readiness. By soliciting customer and peer feedback and utilizing the tools available, I am able to identify trends and issues with store performance and adjust quickly to achieve maximum results.Through long term planning, team building and the development of positive relationships, my team and I were able to achieve well beyond what the company expected of us. Finding creative and effective new ways to organize our environment and utilizing the skill set of my team allowed for long term stability in sales targets and the ability for me to step back and take on a multi-unit management role. On more than one occasion, while managing multiple stores, achieved high results for sales and partner development ensuring success for the secondary stores after they had been taken over by new management.

Connecting small businesses in BC to government funding for training to improve productivity, enhance competitiveness, and/or introduce new technology, equipment and work processes.Supporting program facilitators that provide training in PEAK retail, social media, HR, conflict resolution and many other business solutions.

Worked as part of the management team as a supervisor, executing store standards and service in two high volume stores (previously Cook Street Village, then Mayfair Mall), Responsible for leading a team of highly trained individuals in the food service industry and working close with management to continually improve operating procedures, Motivated teams to become highly productive, assessed performance issues and used organizational and analytical skills to deploy teams of up to 6 people in the most efficient manner possible, Took initiative to learn business management, operations, inventory management, leadership and training skills and strived to continually develop myself. Excelled in a results-based environment with fast timelines and worked well under pressure to always place the consumer first.

Human Resources Management, Human Resources Management And Services

Bachelor Of Arts, History And Classical Studies

Activities and Societies: President, Photography Club - 2008 President, Humanities Federation (Student Government) – 2007-2008 Frosh Week.

Human Resources Management And Services