Toby Sturtevant Email & Phone Number

Provide amazing customer support while accessing the client dashboardLearn new technology and train clients on Yardi’s utility billing toolUse your research and problem-solving skills to support client properties across the U.S.Provide excellent follow up and follow through to clients/vendors regarding missing invoices and approvalsEffectively communicate with client properties to perform quality control on billing and ensure key performance indicators are being metUse your high attention to detail to make necessary changes in the system and scrub dataFollow up on critical communication items with clients and work toward resolutionUse your excellent attention to detail to resolve any billing exceptions and gather missing invoicesSupport special projects as needed and prepare for upcoming billing cycles

Colorado Springs, Co

• Provide excellent customer service to registered and compliant program directors, assistants, instructors, parents, and members. • Maintain accurate membership databases and program records. Create weekly, monthly, and annual membership reports•Responsible for building relationships with prospective members or maintaining relationships with existing members and programs to increase membership and program registrations• Help identify specific target areas and opportunities for membership growth• Support Learn to Skate USA Business Development Specialists in different regions to ensure program and member growth

• Displayed frontline customer service by assisting customers with issues and concerns relating to product purchased through the company • Analyzed monthly scores based off prerecorded calls to be evaluated and placed in a ranking system• Exhibited fast and efficient problem solving and decision making to benefit the company • Handled and excelled in company programs to assist the customer and maintain confidentiality • Competed with colleagues to outperform and have the best statistics to display the drive to succeed

Colorado Springs, Colorado Area

• Performed Quality call reviews providing feedback to enhance and/or improve the customer experience. Some of the types of calls rated included: initiating utility service, payment extensions, stopping service, and disconnect/reconnection of service • Multi tasked while performing functions in: Call Copy, Share Point, Excel, Power Point and other software programs • Assisted co-workers with feedback and updates to the Customer Experience Share Point site with focus on tools to improve customer service and communicate with Stakeholders• Performed data analysis on Customer Satisfaction Metrics through J.D. Power • Researched and summarized business practices pertaining to utility companies for self-service database geared toward customer use• Managed donation project to create a 100-page cookbook with proceeds going to Project COPE resulting in approximately $2000.00 in donations• Wrote FAQ’s for Service Center to support customer programs and aide in call efficiency• Performed Oracle CC&B research for documentation purposes • Built Presentation slides for high level enterprise initiatives • Designed and developed a communication method to track industry research within a company database • Participated on employee engagement and collaboration committees

Colorado Springs, Colorado Area

• Presented a tour of the Olympic Training Complex• Provided customer service verbally and professionally on how to access and achieve the customer and athlete experience• Promoted the Olympic Movement which included both the Paralympic and OIympic Movements• Expressed knowledge of the Olympics and affiliated organizations through presentations to large groups and VIP groups • Balanced business needs within tour presentations, cash handling, lunch coordination’s, and time management

Fort Collins, Colorado Area

•Focused attitude toward student population •Dedicated attitude toward technology and operating the lab for student performance •Helped with manual labor, organization, and creating and finishing projects in Microsoft Office applications

Fort Collins, Colorado Area

•Customer service skills displayed with communicating with diverse populations to satisfy the audience's needs for entertainment and value.•Leadership displayed within technological atmosphere. Left alone with equipment to operate educational movies over the weekend. •Time management through tasks that asked for extreme detail and efficiency

Bachelor’S Degree, Organizational And Strategic Communication, Senior

Senior, Anticipated Graduation is May 13, 2016

Bachelor'S Degree, Communication And Media Studies, Freshmen-Sophomore

Activities and Societies: CSU ALT Spring Break: Spend a week at a YMCA camp catering to young men and women to provide a meaningful.