Toby Taylor Email & Phone Number

Charleston, South Carolina Metropolitan Area

I most recently worked as an Office Manager at Old South Carriage Company, where I oversaw all routine office operations, including bookkeeping, payroll processing, supplies ordering and management, document processing, database management, billing / invoicing, and scheduling. Additionally, I managed multi-line telephone systems, made reservations, and supervised office staff while constantly striving to streamline operations and achieve organizational success.The following are highlights of my contributions to Old South Carriage Company;☛ Facilitated accounting and human resources departments by processing invoices, communicating with vendors, revising on-boarding manual strategy, and implementing office policies and procedures.

Charleston, South Carolina, United States

As a Guest Service Associate in Charleston Harbor Resort and Marina, I provided overarching service and support to guests in check-in /check-out processes, service recommendations, dining and activity reservations, and payment processing while ensuring efficient front-desk operations and superior guest experiences.Furthermore, I assisted in concierge services, maintained checks and balance on cash drop and journal at beginning and end of each shift, handled guest complaints, concerns, and requests, manage exchange, and entered data using Microsoft Office tools.The following are highlights of my contributions to Charleston Harbor Resort and Marina;☛ Delivered best-in-class service to guests by communicating in a professional manner, providing accurate information, proactively resolving issues, and building enduring relationships. ☛ Consistently earned praise and recognition for demonstrating performance excellence, setting exemplary standards of commitment and dedication, and going above and beyond the call of duty.☛ Excelled within a fast-paced, customer facing environment and played an instrumental role in enhancing guest satisfaction and overall experiences by requesting guest comment cards to implement new ideas and techniques.

Charleston County, South Carolina, United States

Responsible for coordination, organization and execution of Jury Research Focus Groups: involving marketing to the community, scheduling of attorneys, drafting and editing of documents (legal and otherwise), serve as point of of contact for all parties (attorneys, mock Jurors, paid contractors) on day of Focus Group; Scheduling of mediations and depositions; maintain highly active attorney schedule; e-filing; drafting of legal documents; manage incoming and outgoing mail

Charleston, South Carolina, United States

I worked as a Paralegal / Legal Assistant at Wyndham Law Firm, LLC. I managed all day-to-day paralegal and legal support tasks simultaneously with direct responsibility for preparing correspondence, motions and pleadings, and legal memorandums, compiling and analyzing demand package for personal injury cases, and maintaining consistent communication with clients. In addition to the above, I drafted trial documents, assembled trial materials and exhibits, and collected evidence to facilitate court proceedings and provide maximum assistance to the attorney. I communicated with district attorneys, judges, police officials, and clients to establish collaborative working relationships.The following are highlights of my contributions to Wyndham Law Firm, LLC;☛ Effectively managed legal research, document preparation, and general legal support to drive streamlined firm operations and ensure top-flight client service, satisfaction, and retention.☛ Enabled attorney to concentrate on strategic firm operations, clients, and complex legal cases through effective phone screening, heavy calendrer management, and optimal travel arrangements.☛ Established solid and trusting relationships through exceptional communication skills; utilizing superior organizational, interpersonal, and problem-solving skills to realize first-rate results.☛ Effectively balanced multiple competing tasks within high-pressure atmospheres, streamlining processes and procedures to maximize productivity and efficiency.

Coumbia, Sc

Throughout my career as an Administrative Coordinator at Sowell Gray Stepp & Laffitte, LLC, I coordinated full-spectrum administrative operations of the firm and orchestrate all bottom-line factors to ensure client service success and propel the achievement of firm objectives while working collaboratively with attorneys.It is worth mentioning that, I held concurrent responsibility for reconciling and managing daily firm operating account, posting bi-monthly journal entries in accounting software, performing monthly and quarterly billing cycles for multiple attorneys, managing month-end account closing procedures, and overseeing Juris accounting system accounts.The following are highlights of my contributions to Sowell Gray Stepp & Laffitte, LLC;☛ Played an instrumental in staff management and supervision, bi-weekly firm-wide accounts payable run (250+), and bi-monthly payroll functions, including collection and verification of timesheets for staff 50+ employees.☛ Accurately maintained a yearly Personal Time Off (PTO) database, revamped electronic billing websites, opened all new client files in accounting and timekeeping software, and maintained all files for workers' compensation team.☛ Reduced accounts receivable delinquency and discrepancies by conducting aging analysis, performing month-end reconciliations, and maintaining proper follow-up with clients for collection.☛ Ensured compliance with administrative policies and procedures and ethical standards by adhering to the compliance program, increasing staff awareness, and closely monitoring all the activities. ☛ Received multiple promotions and moved up the ladder from a File Clerk, Project Assistant, Billing Specialist, Accounting Clerk to Administrative Coordinator.