Tony Cheung Email & Phone Number

Hong Kong

Hong Kong Sar

LeaseWeb facilitated a two weeks onsite training program with the Singapore team as part of the onboarding process. This immersive experience, conducted across multiple LeaseWeb Singapore data centers, provided invaluable hand on exposure to our operational facilities and processes.Orchestrating the comprehensive lifecycle management of service and data center operations, encompassing initial preparation, implementation, issue resolution, and inventory optimization. Ensuring all new service deployments consistently meet or exceed established Service Level Agreements (SLAs).Diagnosing and resolving complex issues within network infrastructure and data center equipment, with particular emphasis on high-performance, enterprise-grade bare-metal servers.Engaging in strategic collaboration with a specialized Singapore-based team to manage and enhance operational efficiency across an extensive network of data centers throughout the Asia-Pacific region. This includes overseeing pivotal locations in Singapore, Hong Kong, Japan, and Australia.Ultimately, driving LeaseWeb's mission to empower clients in surpassing technological boundaries, facilitating access to previously unreachable digital capabilities and expanding the horizons of technological possibility.

Hong Kong

Resolved network challenges by partnering with technology vendors and delivering direct technical support to internal stakeholders and high-value clients. Secured 100% on-time resolution rate for Priority 1 incidents by addressing complex network issues and meeting SLAs. Delivered technical support to stakeholders and high-value clients, addressing needs, troubleshooting, and timely implementing solutions.

Wan Chai, Hong Kong

Improved IP network infrastructure by conducting in-depth fault analysis to resolve complex issues, implementing strategic upgrades, performing regular maintenance, and overseeing system reliability. Enhanced network capabilities by contributing to design initiatives and implementing advanced solutions. Optimised shift operations by coordinating team efforts during critical incidents and mentored junior engineers to support continuous learning and improvement.

Hong Kong Sar

Ensured network stability by providing Tier 1 support and addressing network disruptions. Formed connections with global ISP NOCs to streamline problem resolution and avert service quality issues by monitoring the network and addressing problems. Enhanced internet connectivity for clients by managing and optimising domain name server operations.