Chris Dover Email & Phone Number

Greater Atlanta Area

•Investigate Endpoint-Detection-and-Response (EDR) alerts and provide customers with detailed writeups and actionable advice to improve security posture•Execute search queries to investigate processes, registry activity, user activity, and persistence mechanisms related to security alerts•Investigate network and host-based alerts by correlating logs from multiple security devices and vendors to validate alerts•Mentor teammates and assist in investigations, MDR writeups, and endpoint analysis•Conduct IR triage by collecting compromise information and performing initial investigation•Collaborate with customers and resolve security incidents via phone calls, chats, and ticketing system•Follow customer playbooks for alerting and host-isolation•Perform tuning engagements that enable customers to save time by eliminating non-malicious alerts•Performed initial triage of security events by examining logs, file hashes, running processes, and URLs utilizing both proprietary and open-source intelligence•Highlighted remediation data to help clients quickly determine the impact of a security incident•Made basic modifications to managed IPS/IDS devices to provide the most relevant alerts to customers•Interacted with customers via inbound calls, outbound calls, and the Remedy ticketing system•Provided clear guidance - in plain English - to both technical and non-technical customers

Greater Atlanta Area

•Created an urgency-based project-management system to balance deadline management and flexibility.•Analyzed clients’ customer-acquisition processes and modified marketing documents based on analysis.•Collaborated with customers to develop new ideas, processes, and sales appeals for products and services.

Long Beach, Ca

At Ventura Transfer Company my primary responsibility involved inspecting contractor documentation to make sure it was compliant with California Department of Transportation regulations.

Augusta, Georgia Area