Thomas O'Connor phone numbers
With a solid background as an Infrastructure Management Service Desk Agent at Datavalet Technologies, Inc., I have successfully overseen large-scale network infrastructures for major clients such as Tim Horton’s, McDonald’s, and CIBC. My role involved proactive monitoring and troubleshooting to ensure seamless operations 24/7, consistently meeting Service Level Agreements (SLAs) and delivering high client satisfaction. My bilingual proficiency in English and French allows me to effectively optimize communications and enhance customer interactions.Building on this technical foundation, I have also contributed significantly to digital content management as the Trending Content and Television Editor at Popoptiq.com. In this role, I managed daily coverage of trending media and television topics, strategically editing, proofreading, and scheduling content to enhance site traffic and engagement. With a Bachelor of Arts (BA) degree with Distinction from Concordia University, specializing in Film Studies, I combine technical expertise with a passion for media and content creation. My educational background complements my professional journey, reinforcing my ability to manage complex networks while maintaining a creative and analytical approach.I am driven by a commitment to excellence in customer service, problem-solving, and teamwork, an approach that has consistently earned high satisfaction and retention rates from clients and colleagues alike. My career reflects a dedication to leveraging technology and communication skills to deliver optimal solutions and enhance operational efficiency.
Self-Employed
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UnemployedSelf-Employed Jul 2024 - PresentMontreal, Quebec, CanadaCurrently seeking new employment opportunities in fields including project coordination, content creation, communications and entertainment.
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Network Monitoring AgentDatavalet Jun 2017 - Jul 2024Montreal, Quebec, CanadaAt Datavalet I was part of a team that proactively monitored, deployed and maintained large-scale network infrastructures for clients both in the US and Canada. It was my responsibility to ensure smooth network operations and user experiences by monitoring hardware assets via virtual monitoring platforms and assisting end-users over the phone.This experience sharpened my problem solving skills, as I was frequently required to diagnose and resolve software and hardware issues quickly and efficiently. My customer service skills were also further refined, and I developed a reputation as a patient, courteous and empathic helpdesk agent.My communications skills were an essential part of my role at Datavalet, as I was frequently required to accurately gather information and then in turn communicate that information to other agents and helpdesks. My ability to take coherent, orderly notes during large-scale incidents and technician dispatches also served me extremely well, and I prided myself on my consistently clear, concise after-incident reports.I was also integral in the deployment of several large-scale projects, which greatly developed my teamworking skills and ability to tackle large-scale logistical issues. -
Script WriterWatchmojo Jul 2017 - Jun 2019Montreal, Quebec, CanadaResearched and scripted video content for YouTube, including Top Ten lists and short-form video essays. Covered a variety of topics, most notably pop culture, history, food and science. Consistently delivered polished, professional content that was both informative and accessible.Successfully drove up website and Youtube channel traffic, with personal high of 4.5 million views on a single video.Met deadlines for all phases of scripting and researching. -
Trending Content And Television EditorPopoptiq.Com Jan 2016 - May 2016Popoptiq.ComAt Popoptiq I edited daily coverage of the latest trending topics in the worlds of Film and Television. 4-5 times Monday to Friday, I formatted and publish posts about recent film trailers, behind-the-scenes videos, posters, and other media tailored to readers interested in the visual arts.It wasnmy job not just to share content, but to comment on it and if possible link it to other topics and media readers may find interesting. Speed and clarity were key, and I prided myself on ensuring that breaking content is posted on the sight as soon as it hits, with interesting and insightful writeups.
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Customer Service RepresentativeAvenue Video 2005 - Nov 2015Montreal, Canada AreaWhile I am first and foremost and online writer and content provider, my years of service behind the counter of my local video store provided me with a valuable skill that I continue to utilize: the ability to gauge consumer responses and tailor my recommendations and interactions to fit their needs and interests.When a consumer asks for my thoughts or endorsements on a given product, or for help narrowing down the often overwhelming choice presented by mass media, it is extremely important to have the consumer's background and preferences in mind, and over the course of many years I honed this sense to a fine edge. In some cases, the obvious of what media to offer what consumer is obvious (a tired mother of two at the end of a long day will most likely not be interested in the latest Sylvester Stallone movie) but in all cases, engagement with the consumer and the building of a rapport is necessary.Avenue Video left me with a highly keen skill for building these customer relationships and rapports, allowing me to connect with consumers on a personal level and meet their needs to the absolute best of my abilities.
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Film Critic And ColumnistForgetthebox.Net 2011 - Aug 2015Montreal, QuebecFor over three years, I provided weekly film-related content for Forgetthebox.net, a Montreal-based cultural blog catering to hip, culturally active Montrealers. By striking a balance between coverage of local film festivals and similar cultural events and larger, mainstream films ranging from blockbusters to prestige films, I ensured a high level of audience engagement, drawing in readers of varied interests and backgrounds.While I always ensured my content was intellectually stimulating and thoughtful, I kept it accessible with a light, casual tone, being careful not to bombard the reader with rhetoric and fancy wordplay. Nobody enjoys being talked down to, and I continue to take care to ensure my writing is as conversational and approachable as possible.
Thomas O'Connor Skills
Thomas O'Connor Education Details
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Film Studies
Frequently Asked Questions about Thomas O'Connor
What company does Thomas O'Connor work for?
Thomas O'Connor works for Self-Employed
What is Thomas O'Connor's role at the current company?
Thomas O'Connor's current role is Experienced Team Communication Specialist | Adept at facilitating seamless collaboration and optimizing process efficiency across diverse projects | Highly proficient in inter-business and inter-team coordination.
What is Thomas O'Connor's direct phone number?
Thomas O'Connor's direct phone number is +151482*****
What schools did Thomas O'Connor attend?
Thomas O'Connor attended Concordia University.
What skills is Thomas O'Connor known for?
Thomas O'Connor has skills like Film, Critical Writing, Writing, Film Criticism, Public Speaking, Journalism, Pop Culture, Blogging, Social Media, Video Production, Video, Editing.
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Thomas O'Connor
Co-Op Teacher & Assistant Department Head Of English Jacob Hespeler Secondary SchoolKitchener, On -
Thomas O'Connor
Professor, Delton Glebe Chair, Pastoral Counselling At Wilfrid Laurier UniversityKitchener, On1wlu.ca
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