Todd Ackerman Email & Phone Number

• Provide consulting, business development, and strategic services to the North American property & casualty insurance industry and periphery including insuretech, collision repair, estimating systems/providers and alternative parts ecosystems.• Advise on M&A analysis, customer experience strategies such as journey mapping, VOC, etc.• Led initiatives and organizations in artificial intelligence, product developments, automotive calibration/diagnostics, P&C claims, collision repair, and integration-driving industry innovation.

Chandler, Arizona, Us

Innovative guide of strategic and tactical growth of NCS, an international Artificial Intelligence/Machine Learning company that provides damage verification and categorization of auto glass losses simplifying the glass claim and repair process. The use of the Neural Claim System/NCS app and technology creates ease, efficiency, frequency reduction/avoidance and indemnity controls for insurers, vehicle owners, rental car companies, and other automotive segment stakeholders.

Chicago, Illinois, Us

Led connected/vehicle technologies and business technology operations for LKQ Corporation. Oversaw research and management in Advanced Driver Assistance Systems (ADAS), electrification, autonomous, and connected vehicle technologies. Leads B2B data exchange relationships. Grew in-company start-up, Elitek Vehicle Services, to scale stage. Participated in several key acquisitions and integrations. Also led Heavy Truck sales and marketing.

Columbus, Ohio, Us

Led Board of Trustees for Columbus based non-profit organization serving the housing, community and development needs of adults requiring wheelchair accessibility and independent living.

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Led Operations for Nationwide's Customer Advocacy and Customer Experience (CX). Directed the project management team, quality assurance, advocacy call center telephony and technology/IT initiatives, state regulatory team and others. Key business unit liaison, assisting in the identification, analytics and improvement of Nationwide's corporate and field related customer experience trends and behaviors.

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Leader of Nationwide Insurance's property claims National Catastrophe organization. This team of 150 - 250 associates and their leaders are first responders to localized and regionalized weather and natural disaster events such as wind/hurricane, hail, fire and others.

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Strategic and tactical leader for Nationwide's corporate Auto Physical Damage Claims organization- Strategic Initiatives, Vendor Management, Auto Glass, Estimating platforms, claims technology, and process and procedure. Supported all Nationwide regional / zone claims operations.Led Vendor Management team(s) responsible for corporate Auto Glass program, Insurance Replacement Rental Vehicles, Claims Software Providers, Towing/Roadside Service Providers, Vehicle Salvage Companies, Mobile Electronics Service Providers, Auto Parts Distributors, Web Development Firms and numerous other ancillary Auto Claims Providers.

Santa Ana, Ca, Us

Full P&L accountability for 5 office/3 county real estate services operation with 105 FTE.

Led start-up operation attached to an operational Title Plant. Created a back-office services segment to the title insurance/settlement industry using proprietary vendor management software and contracting with independent title examiners throughout Ohio.

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Staff Project Manager – Corporate Auto Glass Program (1999-2000)Staff Superintendent– National DRP - Direct Repair Program (1997-1999)Region DRP Claims Manager - Ohio and West Virginia Direct Repair Program (1995-1997)Claims Systems Trainer/Technical Platform Analyst, Claims Support (1994-1995)Claims Representative, Material Damage and Property Claims (1992-1994)

Northbrook, Il, Us

Ba, Business-Human Resource Management

Master Of Business Administration (M.B.A.), Organizational Leadership