Todd Amato Email & Phone Number

Troy, Ny

As systems administrator for Windows, Linux and Unix servers, I am responsible for ensuring uptime of MetLife’s critical global applications and websites. For nearly 10,000 physical and virtual server instances my team is responsible for software and OS currency as well as troubleshooting and repairing hardware, OS, virtualization and software issues. In the Incident Management space my role is vital in resolving a large number of Priority 1 and 2 incidents by collaborating with the critical situation management team, other operations teams, global engineering and application development and maintenance teams. I directly resolve an average of 25 incidents per day by leveraging a wide variety of technology including, but not limited to, vmWare, vCenter, vBlock, Azure Cloud, Docker, Active Directory, BMC Impact Explorer & Patrol, Service Now, IBM WebSphere, IBM TWS Maestro, Infoblox, MS IIS, and Avamar.

Orlando, Florida Area

As Mobile Device bench lead, I developed and documented new procedures that greatly increased efficiency of Data Comm’s role in Mobile Device Management operations. These procedures included device imaging, asset management, enrolments, LOB specific troubleshooting and repair workflow. I successfully trained my peers in these new procedures to ensure success in a rapidly growing and highly visible workload for my department. Desktop Support for Windows, Mac OS, iOS, Android. I was responsible for troubleshooting and repairing a wide variety of hardware including desktop and Laptop PCs, iPads, iPhones, Motorola Android devices, Color and B&W Laser Printers and Copy Machines / MFP, NCR Point of Sale equipment including, scanners, scales, receipt printers, touchscreens, cash drawers, credit card payment terminals and Disney proprietary hardware. Supported most internal and guest facing lines of business for Walt Disney World. Software support included, but not limited to, Mobile Iron, Airwatch, Service Now, QIP, Matra, Active Directory, Microsoft Office, Powershell, Wireshark, Spiceworks and Disney proprietary applications.

Leesburg Fl

As Field Service Technician I was responsible for IT operations for hundreds of businesses throughout Lake County FL. Provided managed services supporting Windows Domain Controllers, Servers, Workstations, Network, WiFi, and printing solutions. I worked with wide variety of technology to support the needs of different clients, including, Active Directory, Exchange, Group Policy, disk arrays, DFS file replication, disaster recovery, data backup and recovery, network administration, DHCP, DNS, VPN, router, switches, access point configuration, patching, virus prevention and removal, wireless networking, remote support, and end user support.