Most people are surprised to learn I started my career as a general laborer at a sporting goods import and distribution company. My IT Support career came into my life later, after my boss and mentor at the time, brought me into the office as a Customer Service Rep and part time IT helper, sort of the remote "eyes and hands" of our IT department who were located in Kamloops BC. He often overheard me talking to one of my co-workers or the IT head about building computers and poking around the technology inside and thought he could train me to become our second CSR and that I could help out with simple computer stuff when needed. From then on, I was fascinated by every little task our IT guys had me help out with, things like building our inventory scanning stations, creating custom 100 foot ethernet cables to wire up the new warehouse, programming the barcode scan guns using QR type codes, replacing a power supply that caught fire in one of our Dell workstations, or prodding Terminal Services back to life when it inevitably failed on us. The more I learned about the way our systems worked also meant I had to make less wake up calls to our IT guys at 4 AM to fix a lot of the simpler problems. It’s also the thing I can’t shut up about (especially the burning PC!), and what prompted me to take night classes for Comptia A+ and Network +, then to apply for and land my first full time IT Support position with ADP, the place I cut my teeth on globe spanning, full scale, corporate technical support for almost 14 years of my life.When I work with end users experiencing technical issues or colossal system failures and I'm able to get them back up and running or recover a data file they thought was lost forever, they tell me that I'm a lifesaver, and I can see the impact my work has had in those moments—that’s my favorite part of what I do.If you have questions about computers, or are a fellow geek, PC gamer, comrade in tech support, or a company looking for your next IT Support technician, feel free to connect with me and tell me how I can help.”