Todd Baxter Email and Phone Number
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I have been fortunate enough to work with some of the largest and most recognized companies in the world to create breakthrough improvements with their operating model, customer engagement, and support, facilitating profitable growth.The time I've spent in executive roles for the world's top customer experience companies has provided me with a unique and diverse perspective on what it takes to create a frictionless, meaningful, and lasting customer engagement model. I have worked at all levels of this industry over my career, with 23+ years of experience at the officer level of vice president or above. I have held leadership positions in five different Fortune 1000 companies, and have held C-suite roles for 4 Private Equity backed organizations. I have over 15 years of experience in senior executive positions (CEO, CSO, COO and BU President) with companies in highly regulated Healthcare, HR Services/Technology and Financial Services industries, leading these entities as they transform to a more consumer focused model. My experience successfully managing world-wide organizations of 15,000+ employees has fostered in me a passion for developing new leaders and their respective teams, creating a workforce culture and passion that lends itself naturally to a game-changing customer experience.
Firstenroll
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Ceo And PresidentFirstenroll May 2024 - PresentHolmdel, New Jersey, UsAs CEO of FirstEnroll, I’m excited to lead an incredible team of talented individuals who are passionately dedicated to improving the healthcare service model. Through incredible people, better process, and improved technology, we have established ourselves as leaders in the space - and there is much more to come!First Enroll is a Third-Party Administrator, with a platform developed by agents, for agents. Using proprietary and customized technology, we provide efficient service of the highest quality to our Agencies, our Carrier partners, and their Customers. As one company providing Product/Plan Administration, Agency Relationship Support, Member Management, Vendor Payment and Claims Management we are in a unique position to identify challenges and friction occurring throughout this complex model. Our focus is on continuous identification of those problems. Then, through the effective use of technology and the great work of our incredible team, we tackle those problems and challenges head-on, resulting in marked improvements across the board for our partners and their customers.
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Chief Executive Officer And Chairman Of The BoardBlue Lantern Health Jun 2022 - May 2024Blue Lantern Health is a health insurance technology company which primarily engages in the development and operation of private e-commerce health insurance marketplaces, consumer engagement platforms, agency technology systems, and insurance policy administration platforms. By leveraging existing and emerging platforms and technologies, the company offers a range of health insurance and supplemental related products, including a wide range of Medicare-related insurance plans for many of the nation’s leading carriers. -
Evp & Chief Services OfficerHireright Oct 2018 - Jun 2022Nashville, Tn, UsEmployers all over the world trust HireRight as the global leader in employment screening, offering the industry’s first truly global background screening solution. I was proud to lead the global customer services team, which supports tailored, flexible, solutions encompassing 250+ products available in hundreds of countries and markets around the world. Through focus on people, processes, and successful implementation of the latest cloud technology, HireRight’s client and customer experience has been transformed to one which is second to none in the industry. -
Chief Customer OfficerExperian Jun 2016 - Aug 2018Costa Mesa, Ca, UsCreating an exceptional customer experience is at the core of Experian's future, and is at the heart of my professional passion. I was excited to lead a team of outstanding professionals toward our collective success. As chief customer officer I was responsible for directly leading all of Experian's North American customer experience activities, bringing together strategy, technology, people, process and approach in to one entity, transforming the collective organizations and creating a centralized and optimized customer experience. -
Senior Vice President, Global OperationsTtec Mar 2012 - Jul 2016Greenwood Village, Colorado, UsResponsible for client relationships, P&L, global facilities, and other centralized core functions pertinent to a successful and sustainable international operation at Teletech. As President of TeleTech Healthcare Solutions, Inc., I was responsible for leading global operations for the Healthcare business unit, which grew at an exponential pace over the period.As SVP of Global Operations, I was responsible for managing operations for the Revana division, and leading the Global Real Estate Organization during a time of significant global expansion.In addition to financial responsibility for a $400M+ portfolio, I maintained positive relationships with over 30 top clients and directly managed a global operation of over 15,000 employees. -
Evp/CooConnextions Apr 2009 - Mar 2012Orlando, Fl, UsResponsible for all aspects of operational performance and achievement of key performance metrics for clients, customers, employees and shareholders of Connextions Health and Commercial operations. Focusing on people, process and technology, organized and optimized the operation for transformative scale, while positioning for successful company acquisition by one of the world’s largest healthcare organizations. -
Vice President, Customer Care OperationsCharter Communications Apr 2005 - May 2009Stamford, Connecticut, UsResponsible for all aspects of performance and operations for 12 internal and external (outsourced, international) customer care contact centers. Was privileged to be part of an executive team leading the first successful customer experience transformation of my career - meaningfully increasing customer and employee satisfaction while improving efficiency and substantially decreasing costs. -
Vice President, OperationsConvergys Corporation Dec 1996 - Apr 2005Responsible for all aspects of operational and financial performance, simultaneously for multiple call centers, both domestic and offshore, serving many different industries - from credit and collections, to consumer packaged goods, to technical support, to general customer care. Successfully managed large global organization of 12,000+ employees.
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Department ManagerSps Payment Systems 1990 - 1996Enjoyed an evolving career of challenging positions from entry level customer service agent through, training, quality, workforce management, manager and senior manager with increasing responsibilities over time and significant “ground-level-up” experience.
Todd Baxter Skills
Todd Baxter Education Details
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East Tennessee State UniversityFinance -
University Of PhoenixTechnology Mgmt.
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Center For Creative LeadershipLeadership Development Program
Frequently Asked Questions about Todd Baxter
What company does Todd Baxter work for?
Todd Baxter works for Firstenroll
What is Todd Baxter's role at the current company?
Todd Baxter's current role is CEO | President | PE | Healthcare | Insurance | Service and Growth Minded Efficiency Expert | Customer Experience Evangelist.
What is Todd Baxter's email address?
Todd Baxter's email address is tb****@****ght.com
What is Todd Baxter's direct phone number?
Todd Baxter's direct phone number is +171483*****
What schools did Todd Baxter attend?
Todd Baxter attended East Tennessee State University, University Of Phoenix, Center For Creative Leadership.
What skills is Todd Baxter known for?
Todd Baxter has skills like Outsourcing, Leadership, Call Centers, Operations Management, Management, Vendor Management, Crm, Process Improvement, Team Building, Customer Experience, Customer Satisfaction, Cross Functional Team Leadership.
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