Todd Baxter Email & Phone Number

Holmdel, New Jersey, Us

As CEO of FirstEnroll, I’m excited to lead an incredible team of talented individuals who are passionately dedicated to improving the healthcare service model. Through incredible people, better process, and improved technology, we have established ourselves as leaders in the space - and there is much more to come!First Enroll is a Third-Party Administrator, with a platform developed by agents, for agents. Using proprietary and customized technology, we provide efficient service of the highest quality to our Agencies, our Carrier partners, and their Customers. As one company providing Product/Plan Administration, Agency Relationship Support, Member Management, Vendor Payment and Claims Management we are in a unique position to identify challenges and friction occurring throughout this complex model. Our focus is on continuous identification of those problems. Then, through the effective use of technology and the great work of our incredible team, we tackle those problems and challenges head-on, resulting in marked improvements across the board for our partners and their customers.

Blue Lantern Health is a health insurance technology company which primarily engages in the development and operation of private e-commerce health insurance marketplaces, consumer engagement platforms, agency technology systems, and insurance policy administration platforms. By leveraging existing and emerging platforms and technologies, the company offers a range of health insurance and supplemental related products, including a wide range of Medicare-related insurance plans for many of the nation’s leading carriers.

Nashville, Tn, Us

Employers all over the world trust HireRight as the global leader in employment screening, offering the industry’s first truly global background screening solution. I was proud to lead the global customer services team, which supports tailored, flexible, solutions encompassing 250+ products available in hundreds of countries and markets around the world. Through focus on people, processes, and successful implementation of the latest cloud technology, HireRight’s client and customer experience has been transformed to one which is second to none in the industry.

Costa Mesa, Ca, Us

Creating an exceptional customer experience is at the core of Experian's future, and is at the heart of my professional passion. I was excited to lead a team of outstanding professionals toward our collective success. As chief customer officer I was responsible for directly leading all of Experian's North American customer experience activities, bringing together strategy, technology, people, process and approach in to one entity, transforming the collective organizations and creating a centralized and optimized customer experience.

Greenwood Village, Colorado, Us

Responsible for client relationships, P&L, global facilities, and other centralized core functions pertinent to a successful and sustainable international operation at Teletech. As President of TeleTech Healthcare Solutions, Inc., I was responsible for leading global operations for the Healthcare business unit, which grew at an exponential pace over the period.As SVP of Global Operations, I was responsible for managing operations for the Revana division, and leading the Global Real Estate Organization during a time of significant global expansion.In addition to financial responsibility for a $400M+ portfolio, I maintained positive relationships with over 30 top clients and directly managed a global operation of over 15,000 employees.

Orlando, Fl, Us

Responsible for all aspects of operational performance and achievement of key performance metrics for clients, customers, employees and shareholders of Connextions Health and Commercial operations. Focusing on people, process and technology, organized and optimized the operation for transformative scale, while positioning for successful company acquisition by one of the world’s largest healthcare organizations.

Stamford, Connecticut, Us

Responsible for all aspects of performance and operations for 12 internal and external (outsourced, international) customer care contact centers. Was privileged to be part of an executive team leading the first successful customer experience transformation of my career - meaningfully increasing customer and employee satisfaction while improving efficiency and substantially decreasing costs.

Responsible for all aspects of operational and financial performance, simultaneously for multiple call centers, both domestic and offshore, serving many different industries - from credit and collections, to consumer packaged goods, to technical support, to general customer care. Successfully managed large global organization of 12,000+ employees.

Enjoyed an evolving career of challenging positions from entry level customer service agent through, training, quality, workforce management, manager and senior manager with increasing responsibilities over time and significant “ground-level-up” experience.

Bba, Finance

Mba, Technology Mgmt.

Graduate, Leadership Development Program