-Lead Cybersecurity Analyst at Hattiesburg Clinic, the largest multi-specialty clinic in Mississippi, encompassing over 300 physicians, 2,000 employees, and serving over half a million patient visits annually. -Responsible for overseeing a comprehensive cybersecurity program that protects the clinic’s extensive IT infrastructure, which supports multiple locations, and critical healthcare services. -Successfully reduced the clinic's attack surface by implementing a strategic patch management plan that increased endpoint compliance to over 93%, achieving 4,051 compliant endpoints with only 303 non-compliant. This initiative led to an 81% reduction in endpoint vulnerabilities, decreasing the total from 18,535 to 3,523, significantly strengthening overall network security and resilience.-Manage threat prevention, detection, and response strategies, implement advanced security technologies, coordinate firewall and VPN management, and lead initiatives to reduce vulnerabilities. -Ensure compliance with HIPAA and other regulatory standards, while fostering a culture of security awareness across all departments to safeguard sensitive patient data and business operations.-Oversee VPN connections, assisting with configuration and user support.-Conduct firewall updates and monitor web traffic to enhance security posture.-Manage email calendar setups and permissions, ensuring seamless workflow integration.-Generate and manage access codes for vendors using Cisco DUO.-Administer the Zix encryption email environment to safeguard sensitive communications.-Assist with Active Directory and DHCP management to maintain secure and efficient network operations.-Conduct security training to raise awareness among employees for security best practices.

-Provided comprehensive technical support, fielding calls and troubleshooting a wide range of issues, from critical system failures to routine password resets, ensuring minimal downtime and optimal user satisfaction across the 20+ companies at Duff Capital Investors and 200+ locations for Southern Tire Mart.-Analyzed and identified the root causes of network and telephony system failures, leading to more effective long-term solutions and improved system reliability.-Developed and implemented streamlined business practices for clients, enhancing operational efficiency and workflow continuity.-Managed incoming technical support requests through a robust Manage Engine ticketing system, prioritizing and resolving issues promptly to maintain high service levels.-Collaborated closely with internal teams and departments to expedite issue resolution and ensure alignment with company policies and best practices.-Contributed to the documentation of recurring issues and solutions, creating a valuable knowledge base that empowered the team and reduced response time.

-Managed and oversaw complex projects using a CRM system, ensuring that all project phases from initiation to completion were effectively executed.-Led and facilitated strategic meetings with key stakeholders, fostering strong communication and collaboration for timely decision-making and effective problem resolution.-Developed and maintained business relationships with clients, including pharmacies, enhancing client satisfaction and encouraging repeat partnerships.-Implemented software solutions into pharmacy workflows, streamlining operations and reducing processing errors.-Conducted root cause analysis to troubleshoot and resolve software and mechanical failures, contributing to decreased recurrence of technical issues.-Authored detailed documentation for software installation and integration, creating a knowledge base that supported team efficiency and reduced onboarding time for new technicians.-Contributed to training new team members by sharing best practices and fostering a collaborative environment that supported team development.-Earned recognition for exceptional technical expertise and project management skills, solidifying the team's reputation for quality service delivery.

-Provided expert-level computer systems troubleshooting, addressing technical issues swiftly and ensuring minimal disruption to business operations.-Led the setup, implementation, and ongoing maintenance of point-of-sale (POS) systems, optimizing transaction efficiency and enhancing user experience.-Traveled extensively to install and establish comprehensive computer and network systems for new store locations nationwide, contributing to seamless business expansion and consistent technology standards across sites.-Coordinated with cross-functional teams to customize and integrate technology solutions tailored to each store's unique needs, ensuring alignment with company protocols.-Maintained a proactive approach to system updates and preventative maintenance, reducing the frequency of technical failures and maximizing system uptime.-Documented installation and troubleshooting processes, building a repository of technical guides that improved efficiency for team members and new technicians.