Todd Chen Email & Phone Number

New Taipei City, Taiwan

Taiwan

Played as the project coordinator, I drove the program from planning, scheduling, execution, and after-go live hypercare on daily basis to ensure the planned outcomes and expected quality. It’s a complicated project involving 108+ people worldwide on 280 Days, working in different time zone, to accomplish the goal, migrated Taiwan and Hong Kong's ERP systems from China to U.S. to compliance with China Personal Information Protection Law as planned schedule.

Taipei City, Taiwan

1. As a global application owner, work with diversity business stakeholders around the world to analysis and prioritize their requirements and lead the offshore develop team to design and deliver solutions on time, within scope and within budget.2. Hosted training sessions coach APAC ITs/users to use Power Apps and Automate to build low-code/no-code applications and support local business needs are not covered by ERP.3. Oversee implementation, testing and deployment planning, validation, quality assurance, operations, and sustainability of technical solutions. - Utilized Power Platform to design the architecture and replace hundreds of Lotus Notes applications. - Redesign global warranty system by microservices architecture to improve flexibility and reduce maintenance effort.4. Integrated multiple customer information sources such as official website, Eloqua, product registration, Line, call center and orders to reduce CAC and increase LTV.5. Migrated internal employee store to third party solution and integrated with Azure AD to do the identity authentication for external used.

Taiwan

1. Lead development team. - Built up sales incentive program auto-calculation system to support HR salary calculation and let sales easily to know their progress and target. Win the global excellence award. - Implemented continuous integration and delivery in the team. - Play as Scrum master, to support the team implemented Agile methodology. - Using AWS and Node.js to create Facebook and Line's chat bot.2. Built up RFM model and used K-means algorithm to analyze and virtualize order's information to support business team to find out merchandise mix and re-marketing opportunities.3. Played as project manager performed gap assessment, led end to end testing, hosted workshops to train and support department liaisons migrated their data and prepared communication and cutover plan to deployed global solutions to local smoothly. - Content Management System. - Global reimbursement solution (Concur).4. Acted as a company consultant to ensure outsourcing projects achieved business goals such as assessing vendor’s solutions, participate in testing and follows project progress.

Taiwan

1. As a liaison between Taiwan and Global development center to establish products warranty system to collect POS and end user's information.2. Lead intern programmers utilize SEO, A/B testing, RWD and Webtrends analytics knowledge to redesign official website user interface improve users experience and doubling mobile visitors in 2014 and 2015 and responsible for the hiring, coaching and evaluating.3. Lead Java development projects: • Integrated SAP and local systems to upload quality data through web service and send CoA while shipping. • Built Repair-CRM, a single platform to facilitate and consolidate communication with consumers, call center, customer service and repair vendor to follow up all the cases and calculate fee. • Established external communication approval process to improve internal control and make sure each announcement and campaign are followed company policy and the collected data is well protected. • E-Leave requisition system for production workers who do not have account to replace paperwork and improve approval process and integrate with existing HRM.4. Built e-employee store by PHP and integrated with Java web API to get item and user information from ERP to reduce maintenance effort.

Taiwan

1. Lead intern programmers and co-work with marketers to enrich and keep official website up-to-date. • Keep numbers of visitors growing more than 17% from 2012 to 2016 every year. • Won the digital service prize from “Business Next” from 2012 to 2014 in a row.2. Develop Java applications. • Built up loose-coupling web platform which implemented single sign on in each application, page or web action. Let developers can follow domain driven design to focus on the business requirements. • Established a packaging and shipping tracking system, which combines with barcode scanner to achieve 100% accuracy rate. • Using web crawler to get daily tender information and send notice to sales by keywords.

1. ERP core system maintenance and development. - Installed, upgraded and maintained Red Hat, Apache, and Tomcat. - Established off-site backup plan and executed twice a year. - Built a single platform to monitor the quality of service, connection cache usage, and block abnormal access request in real time. - Enhanced Authorization & Authentication architecture to track user behavior and provided SSO cross different platforms (Oracle Form and Web). - Established API for developer to access Database and File system. 2. Designed new ERP architecture - Implement service-oriented architecture. - Utilized ExtJS to improve develop efficiency and unified code style and layout.