Todd Chen Email & Phone Number

New York, Ny, Us

Nashville, Tennessee, Us

- Provide technical support to hospital systems nationwide- Work daily with doctors, technologists, nurses to help solve their IT problems- Proactively monitor hospital computer systems and conduct preventative maintenance- Performing troubleshooting in SQL, run SQL queries, modify SQL tables, maintain SQL backups- Maintain hospital hardware, such as workstations and servers used for ultrasound and X-ray imaging- Diagnose hardware issues with motherboard, hard drive, memory and replace the defective parts- Rebuild RAID arrays- Restore the system when there is an outage- Document cases while protecting patient privacy and complying with HIPAA- Manage and troubleshoot long term archive and backup solutions- Became a subject matter expert at supporting the clinical hospital applications for Cardiology- Work with various third party vendors, HP, NEXSAN, DELL, EPIQ, PHILLIPS, SIEMENS, EMORY, TOMTEC - Resolve anti-virus and firewall issues that prevented hospital applications from properly functioning- Resolve network issues that prevented hospital applications from properly functioning

Irving, Texas, Us

- Remotely administer and maintain functionality of Application, Web, Archiving, and SQL Servers- Ensure successful image importing of DICOMs and DSR measurements on application gateways- Diagnose and troubleshoot interface issues such as orders, ADTs or measurements not crossing- Restore modality worklist when there is an outage and identify reasons why it could not be queried- Assist clinicians with continuing procedures offline during outages and synchronizing the data to the central database once everything is back online- Personally provide technical support for various hospital staff, Doctors, Nurses, Techs, BioMed. - Repair and restore non-functioning hospital workstations- Manage and troubleshoot long term archive and backup solutions- Work with various third party vendors, HP, NEXSAN, DELL, EPIQ, PHILLIPS, SIEMENS to remedy interconnected issues.- Investigate application and event logs for root cause analysis. - Restarting services, re-registering DLLs, editing registry keys, editing SQL tables

Duluth, Ga, Us

- Documented help desk tickets / resolutions and provided support in daily administration of Windows networked environment- Conducted weekly workshops educating users

- Network design and provision of SOHO network maintenance services- Setup the FTP Server for remote access- Create and administer Active Directory user accounts. Setup & troubleshoot permissions - Setup the wireless LAN and access points- Optimized website to appear at the top of Google’s search engine

New York, Ny, Us

- Collaborated with marketing team to develop, deploy and maintain main corporate website- Managed the licensing departments social media presence

Parsippany, New Jersey, Us

- Built high end workstations for Video/Graphics editing & 3D rendering- Troubleshoot and maintain printers for art department