• Created and maintained detailed documentation of implementation processes, client-specific customizations, and system integrations.• Translated business workflows into Flow Charts using Visio. Documented AS IS and TO BE workflows • Actively used tools such as Azure ADO, SharePoint, TEAMs, Excel, Word• Azure ADO Administrator, created pie chart, velocity dashboards, pushed for 5000+ test cases prior to entering the QA and UAT phase of a large project, ScrumMaster activities• Proactively developed team standards, tools, and best practice working with offshore SRI partner• Worked ongoing with Duck Creek, Price Water, Milliman (specialized contractor) – took part in daily standups and technical discussions to integrate each LOB: underwriting, financial, billing, claims• Trained 15 insurance workers to write test cases, use Azure DevOps, understand Hybrid Agile and Agile SCRUM methods, and oversee their testing for Sprint deliverables• Provided onboarding and business analyst training for entry-level BAs and Product Owners

Caretaker for family member with stage IV cancer. Church volunteer for social functions. Travel Agent.

• As QA Lead, successfully completed community & state onboarding projects while transitioning to HP ALM• Delivered cross-application business requirements and deliverables for PTP, B2B (EDI 270, 271), B2C, and ICUE applications. • Collaborated with program and project managers, application architects, and developers to accelerate delivery to solve application defects (onshore and offshore)• Documented requirement documents for big data transfers to the data lake; created automated reports using SQL Report Builder• Managed a large $2.5M pharmacy project that processed 1300 scripts daily • Facilitated meetings with the CIO, Director of Pharmacy, and billing management team to reduce obstacles to delivery. Created and reviewed the project management plans, risk management strategy, and go-live plans with stakeholders daily.• Delivered project within budget and scope, meeting an aggressive timeline.• Led a team of business analyst to document test cases associated with my Test Plan

• Facilitated waterfall and agile SDLC projects for UPS customer service centers in forty-six cities across five continents.• Engaged with a development team that built web-based applications from the ground up utilizing .NET/C+/JAVA/SQL in a 24/7 up-time environment.• Created project charters, RPFs, SWAT analysis, project management plans, risk management analysis, communication plans, and work-breakdown structures.• Documented use cases, UML relationships, swim lane, wireframes (application mockups), and state–change diagrams• Led a project to improve the accuracy of calculated linear footage for the UPS freight division that increased revenues.• Lead for a high-visibility project to document business rules to improve UPS Logistics delivery times by developing a secondary web application