* Provides exceptional leadership and vision to strategic, technical and transformative project areas critical to the company's long-term success. * Generates annual operational expense savings in excess of $20 million.* Fashions secure and reliable communication products to improve customer experience and business efficiency.* Designs complex voice-enabled AI chat bots using next-gen AWS cloud products.* Fosters enhanced use of enterprise data to appropriately define customer personas and anticipate real-time needs.* Conceives enterprise accessible data products and event streams for long-term, cost-effective data storage and recall.* Partners across multiple functions to understand Telephony technology and process problems requiring best-in-class solutions.* Motivates an international team of diverse individuals and skill-sets to deliver high quality work product.* Displays strong organizational, time management and communication skills while balancing complex assignments. * Establishes a complete and detailed backlog defining and outlining the IT team's priority work.

* Led large enterprise efforts, delivering key work product on-time and within budget. * Fostered product development and change management to improve customer experience and business efficiency. * Expertly researched, designed, built and tested hardware/software applications in both traditional and leading edge systems. * Forged strong, productive and collaborative relationships across business/functional groups and roles.* Collaborated interdepartmentally beyond normal scope of role. * Modeled department's transition toward effective Agile development methodology. * Impactful mentor of new/younger technical specialists from a variety of backgrounds and prior experiences.

* Managed development, enhancement and deployment of telephony systems. * Engaged key business partners in design and implementation of customer focused network improvements. * Researched and promotes new and developing technology in support of customer service functions. * Assisted, diagnosed and corrected defects and unexpected performance in support of front line user experience. * Expertly reported project status and business plans on a number of key department objectives. * Professionally created project plans and updated to keep stakeholders informed. * Worked collaboratively with outside project teams to ensure alignment of project goals.

* Analyzed current business processes for efficiency and productivity within business goals. * Developed new procedures for better resource management. * Researched and recommended new and developing technologies to support business functions. * Developed and executed training to assist field teams in using programs and systems to effectively handle claims and manage losses.

* Managed, investigated, processed and resolved insurance claims. * Evaluated liability and settled claims within prescribed procedures and authority. * Made recommendations towards ensuring adequacy of reserves. * Confirmed or denied coverage and liability and advised policyholders and claimants as to proper course of action. * Made effective use of loss management techniques.

* Contributed as an associate producer in charge of scripts, videotapes, and on-air graphic displays. * Demonstrated leadership regularly as an assignment editor, effectively developing and assigning stories for 11 pm newscasts. * Assisted as a Web editor for wmur.com, managing the webpage, writing compelling feature stories, and aggregating content for a new section of the website. * Individually produced the WMUR Toy Test in 2007 & 2008. * Covered the 2008 presidential, gubernatorial and congressional elections, including the NH Primary. * Established a politically neutral audience for the ABCNews/WMUR/Facebook Debates, and kept a log of on-air political coverage as part of Hearst Television Inc.'s Commitment 2008.

* Enterprised feature and general news articles for thebostonchannel.com. * Created unique multimedia displays -- using both video and pictures -- which supplemented daily news coverage. * Worked in tandem with the managing editor and senior writers during breaking news events to produce complete, in depth and up-to-the-minute Web based coverage. * Built unique Web pages to highlight WCVB special programming. * Covered the 2010 Massachusetts special election for U.S. Senate. * Updated the weekly weekend events calendar -- a cross-platform venture with WCVB's Chronicle.

* Eloquently drafted press releases and calendar listings. * Copy edited and wrote articles for the bi-annual newsletter. * Adeptly researched information for multiple outreach projects. * Created promotional materials for new exhibits. Mailed out mass communications related to marketing or special events on a timely basis.