Todd Correll Email & Phone Number

Drive strategic real estate decisions for both owned and leased properties.Analyze key real estate metrics and make real estate recommendations based on knowledge of company goalsInitial review of Market surveys for New locationLease review, negotiation, and interpretation for all types of LeasesSummarizing Lease Economics on New leases and Renewals for Senior Management ApprovalProperty Dispositions - Review owned property list and work with internal departments to assess value, opportunity and need.Direct contact with Legal on all leasing matters requiring escalation to counsel (including dispute management)Make leasing recommendations based on all aspects of premises, including location, rate, and ability of the proposed landlord to accommodate company’s standards and lease requirements.

Union County & Southeast Charlotte

Open, honest relationship with clients that builds trust and rapport quickly.Strong fiduciary responsibility resulting in exceptional experience.Prospect clients through social media, phone, and email.Arrange & present offers, schedule inspections and appraisals, negotiate repairs and prepare for settlement date.

Charlotte, North Carolina Area

Quantified through data management tools, then designed & implemented singular collection point to uncover process gaps that impact bottom line revenue and customer experience resulting in a 12% increase in CXI scores and $8M annual benefit to the bottom line.Responsible for all aspects of new disconnect process generating $3M annual savings in both service adjustments and circuit costs.Responsible for design and quality roadmap on all enterprise projects.Met with senior staff weekly and delivered quarterly findings and results to Regional Presidents, Controller, and CFO.Routinely worked closely with internal and external auditors and regulators to create strategic plans to mitigate risk.Managed performance management, coaching and career development of 46 direct and indirect reports.

Charlotte, North Carolina Area

Grew business to 223% of revenue and 187% of unit forecast by second year through “boots on the ground” training: and creating process guides.Responsible for full operations of development, launch, and unit sales of mobile internet devices (residential and business).Fully automated activation process through Salesforce.com to backend IT development, shortening timeline from 1.5 days to 5 minutes.

Charlotte, North Carolina Area

Improved % of service adjustments to revenue by 145 basis points equating to $10M.Managed projects impacting revenue through quantitative analysis, business process improvement, and operational re-design.Managed multiple priorities to include 62 direct and indirect reports and numerous process improvements defined through data collection and management.

Grew sales production, improved customer experience and managed operations of 16 locations. President Circle Award Winner 3 consecutive years (Maui, Puerto Rico & St. Thomas).