Director Of Operations And Business Development
Columbus, Ohio Area
Exceeded my annual sales goals my first six months with the company. The size of the company doubled from the previous year as a direct result of exceeding those sales goals. Recruited, developed, and managed a staff of over 60 people during peak seasons to ensure we were meeting our client’s SLAs. I reinforced current client relationships while acquiring new clients to increase company profits. We made presentations to fortune 500 companies, selling them on the benefits of doing business with our company. I negotiated multimillion dollar long term contracts and then managed those contracts through with my position as Director of Business Operations. We held quarterly meetings with each client to strengthen the relationship, review KPIs, SLAs, quarterly financials, budget expectations and savings we have shown year to date with our business relationship. I set up employee scorecards, employee reviews, the employee handbook, disciplinary action plans, and incentive programs. As Director of Business Operations, I motived employees to perform at their best by sharing with them my vision of their future with the company. I also held daily meeting with my upper management staff and weekly meetings with the entire staff. Reviewed all software programs and IT equipment to ensure the capabilities were there to support our massive growth. Constantly reviewed all technology and software programs making changes where needed. Moved the company form a basic accounting software and operations software to new software which better supports our business in terms of productivity and growth.