Facility & Property Management Technology.myWork offers a suite of technology solutions that improve the sustainability of properties and the well-being of the people who live and work there.

The Client Success Manager works collaboratively with other Automated Decision team members and providers to create/execute a client strategy to leverage best practices and deliver customer satisfaction that exceeds expectations. My responsibilities include:• Build a positive line of communication to maintain and enhance relationships with clients.•Ownership of overall client satisfaction by proactively anticipating client's needs and maintaining contact with clients to ensure AD is meeting their needs.•Assist in the coordination of sales and product revisions to existing clients.•Work closely with marketing, sales, and product development teams to resolve client-related problems and issues.•Advocate for client needs, such as new features, services, and programs needed to enhance the level of services and solutions.•Actively participate in the evaluation of new product client requests•Work closely with technical support to understand the breadth and limitations of the client's product solutions.•Gather competitive information to assist in continually evaluating the market position•Facilitate timely communication with the President and Account Manager(s) regarding client-related issues.•Help the product development team manage Quality Assurance engineers to ensure alignment with client success and product development goals.

Automated Decision is a software development company providing mobile applications tofacilities/property managers, contractors, and technicians responsible for a various field tradesin the commercial, industrial and residential industries. A core strength embedded in ourtechnology is our extensive knowledge of critical equipment at chain store restaurants, and bigbox retail stores and our integration to various hardware iOT devices.My responsibilities include:• Developing user acceptance test plans by analyzing business requirements andengaging with project team members and subject matter experts• Testing functionality as a business user or alongside business subject matter experts inorder to test the delivered functionality in real-world scenarios and certify useracceptance criteria.• Preparing test plans, test cases, and automation.• Ensuring build verification and regression testing; all issues reported and tracked to closure.• Accurately estimate, prioritize, plan, and coordinate testing activities that fit within thecompany’s designated release cycles.• Working directly with engineers to troubleshoot, improve usability, and correct designand implementation issues.

Responsible for supporting and enhancing the execution team's capabilities. The role involves working on projects and tasks that are essential in providing data and system maintenance critical to the BrightView's overall mission. In this position I provide insight on systems and processes on a continual bases, helping to move the company to the best possible position in enhancing internal and external customers' overall experience. Duties include the following:• Providing a primary point of contact for our business applications.• Implement overall customer service scheduling.• Assist with customer and service partner reporting and access.• Develop standard operating procedures.• Create training materials, communications, and analytic reports.• Lead cross-functional team events regarding best practices and process improvement.

Brickman Facility Solutions is our full-service solution for major retailers. Providing everything from power washing, parking lot maintenance, snow & ice removal, among a multitude of other property services, BFS is a one-stop shop providing services on a national level.As a Senior Service Coordinator, I manage responsibilities of over 1,800 properties in a number of states. My responsibilities include:•Support the National Service Manager by providing training, leadership and assistance to the team.•Recruit and hire service partners to perform contracted services.•Identify and qualify new service partners in assigned markets and service lines.•Establish and maintain working relationship with internal and external clients.•Negotiate pricing with service partners for contracted services while maintaining expected margins.•Ensures that new service partners meet all compliance requirements prior to initiating service.•Set up contracts and initial service agreements.•Ensure timely, smooth start up and initial service on new client accounts.•Educate service partners on policies, procedures, reporting technologies and service expectations.•Work with Area Managers to replace underperforming service partners.•Assist National Sales team in strategic pricing.

As a Senior Area Manager I perform the duties of an Area Manager (listed below) as well as the following additional duties:•Assists the Regional Operations Manager with all active customer sites within their assigned region.•Provides leadership and assistance to the team. •Responsible for training and mentoring team members and ensuring all work for their assigned sites are kept current and all objectives and timeframes are met. •Assist Regional Operations Manager with projects and daily functions as needed to help build their business acumen. •Improve customer satisfaction through improved key performance indicators.

As an Account Manager, I manage responsibilities for over 200 properties in a number of states. These responsibilities include: •Commercial property management for a high profile retail, daycare and financial institutions•Interact with multiple levels of contacts to fulfill customer contracts•Research, qualify, negotiate contracts and coordinate with service partners to perform required services•Monitor all services performed to ensure customer satisfaction and contract compliance•Develop and sustain long-term relationships with clients and service providers•Organize and complete all billing functions within service and time deadlines

I joined the Ohio Association of County Boards Serving People with Developmental Disabilities (OACB) in September of 2001 as the Assistant Director of Information Systems. I was later promoted to Director of Information Service. I had provided support in a variety of different areas during my tenure. In addition to data management and running OACB's information systems — which includes building and maintaining OACB's website — I had worked with event coordination, graphic design and the Technical Alliance group. As staff and job duties changed I was promoted to Director of Support Services where I was responsible for website design and management, technology and building support, program support, and the Executive Development Program. I have also served as a PAR Board Member, providing similar support services to that organization.

Responsibilities covered all aspects of the Publishing Division including customer and technical support, job management, and other functional activities. Developed internal and external customer relationships through proper work flow management and interactions.

Functioned as the point of contact for other departments and customers. Responsible for work flow, department budgeting, personnel and administrative duties. Scheduled and conducted the training of staff on software and procedures. Updated ISO procedures and product offerings.