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Todd Dowdy Email & Phone Number
Senior Salesforce Consultant
at
Lumary
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Salesforce Consultant
Location
Denver, Colorado, United States
Company size
Who is Todd Dowdy? Overview
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Quick answer
Todd Dowdy is listed as Senior Salesforce Consultant at Lumary, a with 163 employees, based in Denver, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Todd Dowdy.
Todd Dowdy previously worked as Salesforce Administrator/ Developer at Envoy and Salesforce Developer at Gusto. Todd Dowdy holds Bachelor'S Degree, Human Relations, Senior from University Of Oklahoma.
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Email format at Lumary
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Lumary
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Profile bio
About Todd Dowdy
As a Salesforce Developer, I'm all about efficient Apex components for high-volume data processing while adhering to governor limits. I also architect Apex solutions to elevate Salesforce's capabilities beyond the standard features. I thrive on collaboration, partnering closely with business stakeholders, application users, Project Managers, IT, consultants, and Admins. My focus? Crafting secure systems that meet compliance requirements.✦The Defining Moment that Played a Crucial Role in Shaping My Career Path✦My career took an exciting turn after college when I joined Gusto. While considering coding bootcamps, I explored Salesforce through research and conversations with colleagues. Embracing Salesforce as my learning journey, I found endless growth opportunities. Thriving on continuous learning and the dynamic world of programming, Salesforce fulfills both passions.👉 What I am Passionate About:I am truly impassioned by a confluence of factors that resonate profoundly with my core values. This amalgamation comprises an unwavering commitment to perpetual learning, a fervent dedication to unraveling intricate complexities inherent in business challenges, and an innate zeal for collaborative endeavors alongside remarkable peers.✨ Highlighted Achievement ✨I collaborated with the business to tackle a significant backlog of customer requests that were affecting their experience and internal workflows. Swiftly responding to this challenge, I orchestrated a multifaceted automation-driven solution, reducing the need for support intervention. Over three months, this initiative streamlined operations, enhancing efficiency and prompt issue resolution. The impact was substantial, reflecting the value of well-executed solutions.✦Extraordinary Individual Unveiled✦With a track record of securing four D1 National Championships and a penchant for embracing thrilling experiences like skydiving, I espouse a philosophy of embracing life's venturesome aspects. As an ardent outdoor enthusiast, I perpetually pursue novel opportunities for exploration and discovery.⚜ Timeless Words of Wisdom:"Strive not to be a success, but rather to be of value." – Albert Einstein🤝 Open to connecting! Reach out on LinkedIn to connect. 📲 I'm happy to hear from you and engage in meaningful conversations.
Current workplace
Todd Dowdy's current company
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Lumary
7 roles
Todd Dowdy work experience
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Salesforce Administrator/ Developer
Salesforce Developer
Design and develop custom applications using Apex, Visualforce, and Lightning Components to meet business needs and enhance Salesforce functionality. Collaborate cross-functionally to integrate Salesforce with external systems. Review and optimize existing Apex code to improve performance and maintain scalability. Diagnose and resolve technical issues related to configuration and customization. Create unit tests and automate test scripts to ensure quality of custom code. Configure and customize Salesforce Service Cloud to enable omni-channel support, integrating Salesforce Chat to provide seamless customer interactions across multiple channels. Integrate Purecloud Telephony and CXONE NICE telephony systems with Salesforce Service Cloud, streamlining call center operations and improving agent productivity. - Played a key role in growing the company from 500 to 2000+ employees by delivering quality solutions that optimize processes and elevate customer experiences.- Implemented upsell process achieving nearly a million dollars in Annual Recurring Revenue through strategic customer tier placements.- Saving approximately $500K in service costs by architecting and developing a Case solve tool automating over 30% of the tax team's outstanding cases.- Enhanced customer authentication inaccuracies via IVR from 17% to below 0.1% by improving the authentication process.- Spearheaded our telephony transition from Purecloud to NICE CXone, mitigating provider outages and enhancing customer experience. - Customized Salesforce Service Cloud for omni-channel support, integrating Chat to enhance customer interactions across multiple channels, resulting in significant annual cost savings of around $200,000.- Moderated the collaborative effort to integrate Salesforce with external systems, ensuring smooth data flow and automating critical processes.- Orchestrated DevOps processes, ensuring 100% on-time weekly deployments as Deployment Lead for several months.
May 2022 - Nov 2023
Business Technology Systems Admin
Supported end-users in answering questions and conducted personalized coaching sessions to enhance proficiency with platform features. Tailored platform in alignment with business requirements. Ensured data quality and security via audits and data management. Produced reports and interactive dashboards to enable data-driven decision-making for key stakeholders. Collaborated with development teams to connect platform to other applications. Implemented security measures to safeguard sensitive information and control user permissions. Contributed to project planning and execution, adhering to tight timelines and delivering on project outcomes. Designed and implemented intelligent call routing and IVR solutions to optimize call handling and improve customer experience.- Streamlined end-user support by addressing inquiries, facilitating personalized coaching sessions, and enhancing user proficiency.- Enforced robust security protocols to ensure the protection of sensitive data, successfully managing the onboarding of nearly a thousand Vendor users and maintaining precise control over user permissions.- Conducted seamless driving the transition from Salesforce Classic to Salesforce Lightning, resulting in an enhanced user interface, an improved overall user experience, and 40% increase in user productivity..- Amplified customer experience by creating an integration between Purecloud and Amazon LexBot, enabling accurate routing of customer requests based on our internal support tier structure.- Boosted NPS response rate by 10% through the implementation of an enhanced NPS survey process, leading to improved accuracy in NPS scoring.- Heightened internal and external documentation for clear communication and knowledge sharing.- Corresponded Bettercloud integration for automatic user creation and role-based access assignment in Salesforce, reducing Admin workload by 35%.- Crafted clear project user stories enhancing project velocity by 7 hours.
Oct 2019 - May 2022
Account Manager
Cultivated and maintained client relationships as primary point of contact for account needs. Provided consultation on product offerings, tailoring solutions to address specific client challenges and enhance HR and payroll processes. Identified upsell and cross-sell opportunities. Mediated in resolving client issues. Gathered and analyzed client feedback to identify areas for improvement and communicate product enhancements insights to internal teams.
Jan 2018 - Oct 2019
Customer Advocate
Cultivated and maintained client relationships as primary point of contact for account needs. Provided consultation on product offerings, tailoring solutions to address specific client challenges and enhance HR and payroll processes. Identified upsell and cross-sell opportunities. Mediated in resolving client issues. Gathered and analyzed client feedback to identify areas for improvement and communicate product enhancements insights to internal teams.
Sep 2017 - Oct 2019
Sales Consultant
My responsibilities as a Sales Consultant at Best Buy consisted with communicating well with management, providing the best customer service as possible. and worked with my team to beat our daily, weekly, monthly, and quarterly goals.
Nov 2015 - Oct 2019
2 education records
Todd Dowdy education
Bachelor'S Degree, Human Relations, Senior
Education record
FAQ
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What company does Todd Dowdy work for?
Todd Dowdy works for Lumary.
What is Todd Dowdy's role at Lumary?
Todd Dowdy is listed as Senior Salesforce Consultant at Lumary.
Where is Todd Dowdy based?
Todd Dowdy is based in Denver, Colorado, United States while working with Lumary.
What companies has Todd Dowdy worked for?
Todd Dowdy has worked for Lumary, Envoy, Gusto, Gusto!, and Best Buy.
How can I contact Todd Dowdy?
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What schools did Todd Dowdy attend?
Todd Dowdy holds Bachelor'S Degree, Human Relations, Senior from University Of Oklahoma.
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