- Recruit, hire,train and coach store team- Manage and control inventory, shrinkage and expenses- Set product location and promotional displays

•Training – Department trainers and new hires reported to this position. Evaluated on the Job Training (OJT) to ensure effective measures were taken regarding quality and productivity. Worked with new hires to guide and enforce company policies and procedures. Worked with each new hire directly on process improvements.•Employee Appraisals - Evaluated employee performance and applied company rating practices to complete appraisals. Reviewed % increases and feedback to staff.•HR Functions – Interviewed applicants in the hiring process. Involved in the training of new hires on EEOC guidelines.•Logistics - Responsible for managing logistics division of organization specific to warehouse supply/chain process. Accountable for all aspects of product delivery based on each store location. Direct reports included 60 warehouse employees and 2 supervisors as well as training professionals assigned to this region. •Management – Accountable for employee safety, productivity, quality, and training.•Reporting – Completed various reports/analysis grids for Operations Manager to outline company process as related to supply/need ratios. Utilized company software to report findings to upper level management team and communicate effectively. •Meetings – Communicated company policy changes, reported safety objectives, and delivered announcements to team daily/weekly to motivate staff and offer initiatives for performance. Part of management team to develop employee rewards program. •Audits – Conducted safety and product inspection audits to ensure quality. Reported findings to upper management.

Business Development – Worked with various companies to develop strategic partnerships. Company represented marketing strategies in a vertical sports market. Negotiated contracts, answered questions, provided up sales options, and developed/presented contracts with various clients.Client Relations – Responsible for maintaining accounts and providing customer service.Sales – Position required Account Executives to meet sales quotas and represent the advertising company in a professional manner at all times. Completed sales reports and handled escalations with a firm, fair and friendly methodology.Reporting – Utilized sales tracking software to report statistics to management.

Project Management – Responsible for maintaining store inventory. Ordered new supplies, evaluated supply/demand trends, ensured product placement was correct, and reported results to area manager. Store consistently received positive feedback when audits were completed. Managed $160,000 in average monthly inventory with less than 1.% shrinkage loss. Quality – Inspected product quality daily. Ensured all products sold in store maintained fresh standards. Sales – Provided up sales options to customers. Tracked trends, reported information to corporate.Client Services - Maintained a multi-line phone system. Answered incoming calls and provided results to inquiries both in-person and over the phone. Leadership – Customer service appraisal scores were in the top 20% of all stores. Strived to exceed company standards for client service relations. Escalations – Handled irate customers and escalations. Reported resolutions to management to follow company protocol. Presentation – Worked with team to maintain a professional appearance in store. Received top ratings in these areas.Reporting – Completed various statistics and reporting analysis for corporate. This information was utilized to increase store sales and improve overall process. Increase in Responsibilities – Promoted through 3 levels of management while with the Quik-Trip chains. Received valuable training on client relations and how to conduct effective and efficient business practices. Enjoyed the challenge of leading staff and motivating the team to achieve great success.