Perform a wide range of tasks to ensure the smooth operation of stores and the achievement of business goals. Key accomplishments:Train teams to demonstrate the highest level of presentation and AT & T brand visual standards. Develop and maintain a team of Store Managers that achieve excellence in all KPIs. Recruit, train and coach employees, ensuring every customer interaction is a success. Review employee performance weekly and conduct personnel action if necessary.Execute compliant company and brand initiatives, policies and procedures with continuous improvement in quality, sales, and operations. Engage, interact, and communicate with customers to demonstrate products and features. Ensure customer satisfaction and resolve customer complaints.Cross market with local communities/businesses to bring in additional revenue.

Customize vehicle upgrades and enhancements per customer needs.Follow up with customers on sales and quotes made and exceed sales goals. Work with Manufacturers on ordering products to meet business needs. Schedule shop appointments and control on-hand inventory to company specifications.

Educate clients on Samsung brand and eco system benefits one-on-one or in group setting.Develop new and maintain current business relationships in over 120 retail locations.Analyze product trends and produce incentives for client market needs.

Manage and develop staff of 30 employees across 6 locations.Fulfil client needs while achieving overall company goals.Ensure both corporate and AT&T requirements are compliant.

Compiled and analyzed consumer and vendor product data to provide management information on product performance, quality, sales and marketing to leadership.Provided direct customer and vendor training and assistance based on product expertise.Featured regularly for independent, organized work in a fast-paced environment.

Ensured understanding and protection of all proprietary software, sales plans and company assets.Reached sales goals and objectives and motivated staff to attain goals.

Completed demographic consumer research, leading to targeted marketing strategies and increased sales.Effectively partnered with leadership in all management tasks, store needs and communication to ensure overall location success.