Todd Dyer Email and Phone Number

As VP of Customer Success, I was responsible for driving the strategic direction of the Technical and Customer Support functions for both our consumer and partner customers.Led a highly efficient team that supported millions of Motorola based home networking consumers (approximately 8,000 monthly requests over chat, email and phone) with a team of 20 reps, largely based in the US, averaging 86% CSAT and over 80% one touch resolutions.Led a smaller team of Partner Technical Support agents and Solutions Engineers responsible for both implementing and supporting complex networking deployments using Minim's ISP platform. Cross-functionally collaborated with peers in Hardware Engineering, Software Engineering, Marketing, Operations, and Product to help develop company wide strategic long term roadmaps. Using customer data, helped drive product and platform improvements resulting in faster resolutions to common problems and reduction in escalations.Helped to coordinate the turn down of services which were not part of the strategic roadmap. Worked with peers to develop customer facing communications and met with partners and customers to help ensure a successful migration away from end of life services.

Dyn solutions are at the core of Internet Performance. Through traffic management, message management and performance assurance, Dyn is connecting people through the Internet and ensuring information gets where it needs to go, faster and more reliably than ever before. Incorporated in 2001, Dyn’s global presence services more than four million enterprise, small business and personal customers.