Todd Edison Email & Phone Number

Technical Account Manager providing account management and high-level technical support to project teams and customers. Mentor and train technical account specialists. Ensure services are functioning well and advise product solutions as well as coordinate the installation and integration of services for customers.• Communicate with clients and internal teams to explain products and implementation schedules• Document technical requirements, schedules and client interactions• Test, conduct quality assurance and validate for technical feasibility and product launch• Respond to technical concerns and problems, ensuring smooth implementation and launch• Build and grow relationships with both technical staff and senior management from the customer team• Drive and track customer escalations, including partnering with the Product Management, Sustaining engineering, and Professional Services teams• Ensure all cases opened for their accounts are being actively worked and progressing towards an expeditious resolution• Onboard new accounts• Partner closely with product management to ensure that customer requirements are logged and appropriately prioritized and also ensure that future product direction aligns with customer road map.• Actively contribute and leverage standards and best practices, staying current on both the technology and product fronts.

Bellingham, Washington Area

Design and develop the Cloud Security Alliance Chapter Relations department, which serves over 100 global chapters on 5 continents, its programs, budget, staffing, and community outreach. Manage a staff of department employees, implement a project tracking system, assign responsibilities, and provide guidance and feedback. Design and develop chapter management, governance, and guidance documentation and resources. Serve as the primary point of contact for CSA chapter leaders looking to obtain necessary information, resources, and services in support of chapter activities.Develop and maintain communications systems from CSA to chapters, as well as between chapters, including monthly leadership meetings with regional directors and executives.Assist in event creation and execution for chapters, both virtually and in person, including planning agenda, securing venue or virtual platform, scheduling subject matter expert speakers, and soliciting sponsors. Use of Zendesk, Jira, Salesforce, Excel, Zoom/Teams/Meet, PowerPoint.

Developing and managing multiple company websites using HTML, CSS, PHP, and JavaScript, and the Cloud Security Alliance’s research database that covers a diverse range of cloud security topics such as IoT, Mobile, and Security as a Service.Identifying and implementing ways of improving user experience and organization of CSA web properties, including creating responsive (mobile-friendly) layouts.Developing, testing, and coding of the Cloud Security Alliance’s STARWatch and Certificate of Cloud Security Knowledge (CCSK) applications, using version control with Git and adhering to Ruby on Rails style standards and best practices.Providing technical support for online Cloud Security exam (CCSK).

Bellingham, Wa

Achieved ASCA (American Swim Coaches Association) Level IV coaching certification (top 5% of coaches) by developing and implementing a training program for athletes who achieved status as top ten swimmers in the nation.• U.S. Olympic Training Center National Diversity Select Camp – Coach, 2011• Pacific Northwest Swimming Review Board, 2010-2012• South Puget Sound’s Coach of the Year, 2006• Coached Masters swimmer to fourth in the world.

Sumner, Wa

Designed, coded, and tested inventory software using Visual Basic and C++ programming languages. Provided technical support to inventory field technicians.

Steilacoom, Wa

Pachuca, Hgo Mexico

Bachelor Of Science (B.S.), Education

Activities and Societies: Dean's List NCAA Division I - All-American 1990 SwimmingMinor in Psychology

Associate’S Degree, Computer Information Systems

Activities and Societies: Graduated with HonorsEmphasis: Cyber Security / Computer Forensics / Virtualization / Networking