Lead a team to achieve our mission to share fascinating video stories that showcase the essence of our vibrant South Side (Columbus, OH) community by celebrating its history, experiences and successes. Lead the website design and development; source story content through collaboration with individuals and asset-based community development organizations. Our website: www.southside614stores.com

Project Delivery Manager - Lead Product Owned Delivery (POD) teams at Nationwide - Excess & Specialty Services (E&S/S). Apply agile principles to support multiple PODs in delivering advanced analytics products to the E&S/S lines of business.

Business Transformation – Projects chartered to transform operations using Agile and Lean methodologies. Deployment Coach – Nationwide Claims Lean transformation. Coached Claims Field Adjusters in adopting Lean methodologies.

Lean Coach - Lean Process ManagementProject Lead: Incident Management End User Experience - IT Infrastructure Operations Leader: Hoshin-Kanri Strategy Deployment - IT Infrastructure OperationsLean Maturity Agent: Conduct Lean Maturity Gembas and Learning Plans - IT Infrastructure OperationsCoach: Lean Management System capabilities - IT Infrastructure Operations

Analytics Consultant: Used statistical tools to develop insightful analytics on IT user incidents that improved decision making for IT Infrastructure & Operations teams.

Coach: Kaplan Norton Balanced Scorecards: Coached six Nationwide corporate staff functions and seven Finance functions to develop and implement performance metrics using balanced scorecards.Project Lead: Led project teams to implement balanced scorecards for nine operating units within Corporate Finance, Nationwide Financial Services and Nationwide Services Company. Projects were completed on-time and within planned resource allocation.

Led 15 client associates to deliver an operations assessment / process improvement project for a $15 billion commercial bank. Delivered a quantified business case accepted by “C” level executives that enhanced collateral controls, improved loan documentation quality and decreased loan cycle time. • The Business Case identified potential cost savings of >$150,000

Conducted 25 Performance Assessments in the end-to-end operations of residential mortgage, consumer and commercial lending. Assessed the client’s technology, process and staff and delivered a quantified Business Case for Change to support business process improvements. Led multiple Organization Redesign implementation projects for community and regional banks. Facilitated client teams of 20 associates or more consisting of information technology, marketing, branch, underwriting, operations and customer service personnel. Managed 7 systems integration projects to implement Overdraft Protection programs for a broad range of financial institutions. Project teams ranged from 5-25 associates and included Crowe IT consultants, training consultants, client IT and cross business unit teams. • The Business Case For Change consistency achieved a 5:1 return on consulting fees• Organization Redesigns achieved the agreed to business objectives, timeframe and budget• Overdraft Protection results exceeded the Pay for Performance benchmark for all 7 programs

Realigned the loan syndications operations from Capital Markets into National Business Processing. Partnered with IT, capital markets, operations and customer service staff to improve the utilization of technology and streamline the syndications process. Implemented several staff development initiatives including: associate staffing model, resource allocation model, competency gap analysis, associate training program and a department succession plan.• Organization realignment reduced loan processing time by 20% • Process improvement initiatives reduced loan documentation reworks by 23%• Implemented a comprehensive set of loan quality performance metrics, a balanced scorecard system and a continuous improvement process. Projects were completed in collaboration with Customer Service and Collection departments.

Managed 8 professionals accountable for document preparation, closing and funding of middle market equipment leases and loans for commercial, municipal and capital markets clients. • Redesigned capital markets operations to reduce staff while improving customer turn time. Project resulted in $75,000 reduction in operating costs.