Todd Falla work email
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Todd Falla personal email
A dedicated Senior Solutions Specialist with a solid career managing portfolios of global clients in the travel industry. Demonstrates strong operational and staff leadership by developing rigorous HR systems and processes and mentoring/supporting teams for career progression according to business objectives. Works to meet and exceed KPIs by delivering quality results, being adaptable to change, stepping up to new initiatives and challenges, whilst working in a high pressure environment. Provides customer service excellence through highly developed communication skills, managing client expectations and providing innovative solutions for continual improvement.
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Technical Partnership ManagerApg PayMelbourne, Vic, Au
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Apac Partnership Integration ManagerAirplus International Apr 2022 - PresentAustralia -
Project Coordinator - Ecommerce & PosOpenpay Nov 2021 - Apr 2022Australia -
Senior Solutions SpecialistEnett International — A Wex Company May 2019 - Apr 2021Melbourne, Victoria, Australia• Implemented the integration of payment systems (mid-back office systems) to automate their processes and payments.• Developed implementation plans, preparing solution workflows• Worked with a range of departments – IT, Banking & Finance, Commercial, Senior Management across different brands.• Prioritise multiple projects, tasks and stakeholders in multiple regions• Articulate integrated IT solutions to senior and middle level management.• Host customer solution/best practice workshops onsite -
Senior Delivery SpecialistEnett Aug 2017 - May 2019Melbourne• Assessed needs and processes for integration, desk top and payment solutions.• Provided training before handing to the Customer Service Team• Delivered in depth product demonstrations and presentations • Debug API calls
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Sales Delivery SpecialistEnett International Feb 2016 - Aug 2017Melbourne, Australia• Managed the set up and implementation of new customers• Planned and managed end-to-end customer delivery • Provided tailored training solutions to suit each client’s needs• Troubleshooting of client’s issues• Consulting and technical support throughout API deliveries
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Regional Support ManagerEnett International — A Wex Company Mar 2013 - Feb 2016Melbourne, Victoria, Australia• On call 24/7 in case of systems down• Service request fulfilment• Event & incident management • Support resource recruitment• Direct report performance management along with representing the business unit in release management / client billing and transaction exception management
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Customer Service OfficerEnett International — A Wex Company Sep 2009 - Mar 2013Melbourne, Victoria, Australia• Development, implementation and ongoing management of the Support process (Registration, Training, support Ticket System, Banking, Phone, email)• Provide 2nd level support to UK support team across EMEA and US markets• On call 24/7 in case of systems down• Service request fulfilment• Implemented and maintained a customer service request ticketing system that includes a Level 0 Support facility (Knowledge Base) – video tutorials, clue cards and user guides. • Reporting & reconciliation of transactions and balances
Todd Falla Education Details
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Tourism And Travel Services Management
Frequently Asked Questions about Todd Falla
What company does Todd Falla work for?
Todd Falla works for Apg Pay
What is Todd Falla's role at the current company?
Todd Falla's current role is Technical partnership manager.
What is Todd Falla's email address?
Todd Falla's email address is to****@****ett.com
What schools did Todd Falla attend?
Todd Falla attended Kangan Institute.
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Todd Falla
Australia -
Todd falla
Melbourne, Vic
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