Todd Featherston Email & Phone Number

Colorado, United States

Precision designed and engineered parts for Lexus and Toyota vehicles

Denver, Colorado, United States

Oversaw the daily customer journey for prospective clients from initial contact to completion, encompassing prompt responses to service inquiries, arranging consultations/shop visits, managing appointment schedules, and conducting conclusive walkthroughs. Championed client management strategies centered on fostering enduring partnerships and stimulating repeat business through a combination of proactive communication, comprehensive service explanations, and steadfast customer support. Managed implementation of quality control protocols for shop services to ensure consistent delivery of high-quality results, while also providing prompt and comprehensive resolutions to any issues encountered.

Atlanta, Georgia, United States

Monitored the professional growth of an account executive team by conducting daily check-ins, weekly team meetings, annual performance reviews, and implementing action plans when additional mentorship is required to maintain high team performance aligned with company objectives. Oversaw and led a consistently top-performing account executive team, fostering talent development that culminated in the promotion of a Senior Account Executive and Director of Operations. Proactively coached team to resolve complex billing issues in order to minimize company losses. Managed relationships and negotiated as liaison between the customer and an extensive national vendor network to determine the necessary equipment, materials, and manpower needed for construction projects ranging from small store fixture remodels to extensive, commercial roll outs and multi-year residential projects. Nurtured client relationships through regular engagement, facilitating the acquisition of new services and expanding accounts for more than 150 customers, resulting in a cumulative revenue surpassing $13.5 million. Accountable for triaging customer issues before, during, and after business hours and on weekends, fast problem solving, and de-escalation tactics to ensure customer satisfaction and timely resolution.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Managed the store’s Loss Prevention through weekly shortage analysis, quarterly store audits, and administering shrink deterrence with emphasis on prevention through customer service. Hosted store specific events incorporating customer outreach, sales tracking, and weekly event summaries. Controlled the inflow, processing, and oversight of logistics for inventory orders and store-to-store transfers. Developed weekly schedules while preserving coverage and meeting payroll budgets. Directed the onboarding of new associates including the implementation of customer service techniques, register training, and store display standards.

Los Angeles, California, United States

Greater Atlanta Area

Directed and supervised over 100 associates and administered the roll out of corporate strategies and plans to the entire team. Supervised shipment teams that processed 15,000+ merchandise units weekly and handled consistent inventory levels that exceeded 100,000 units with a value of $3 million or more. Led biannual inventory procedures including the direction of third party inventory companies. Oversaw store logistics including the transfer of product to and from stores, customers, and donation centers. Calculated a monthly supply budget while maintaining sufficient stock needs. Managed the career growth of direct supervisors and associates through career maps and yearly appraisals. Held all assistant manager positions throughout the store.

Destin, Florida, United States

Hired, trained, and continued evaluation of the store’s 30+ associates. Set the tone of the store workplace and motivated associates to create an exceptional customer experience. Maintained a structured supply schedule and shipping and receiving department. Managed weekly payroll to come in line with monthly budgets. Kept an organized history of the store’s financial performance. Directed new store openings and participated in early store floor sets. Merchandising consisted of the execution of roll-out directives, creating store-specific merchandising maps, maintaining visual standards and fixture placement, executing store-wide markdowns and promotions, developing strategies that will drive results while maintaining presentation integrity and the implementation of a replenishment scheme that ensures size and style consistency.